East Side Mario's

Avis

• SG

  Sare Gursoz

  4 days ago
  1.0
  I had the same pizza at a location in another city, and the experience was completely different from what I had in Waterloo. The pizza was not crispy and was served cold. The lasagna was also cold. Despite being the same brand and the same products, the taste, quality, and presentation were completely different. The Milton location offers a much more enjoyable and distinctive taste, while I would not recommend the Waterloo location to anyone based on this experience. After we explained our concerns to the staff member who served us, she informed the manager. Unfortunately, the manager was not helpful at all and did not provide any satisfactory explanation. He simply stated that they use the same recipe and then walked away without addressing our concerns. Overall, this was a very disappointing experience. I expected the same quality and standards across locations of the same brand, but the Waterloo location fell far short of those expectations.
• LH

  Linda Hilts

  Oct 3, 2026
  1.0
  The staff were quite accommodating, but our soup, salad, and entrées all arrived at the same time. The food was not great by any standard, though the prices are very reasonable if quantity is your main objective: this place offers an all-you-can-eat soup and salad plus an entrée for under $25. My biggest concern is cleanliness—there were many small flies throughout the lobby, bar, and dining room. When I mentioned this to the manager, he agreed that it was unacceptable, which makes it all the more concerning that the issue remains unresolved.
• KK

  Kelly

  Oct 1, 2026
  2.0
  We had a reservation for a party of 11 on a Saturday afternoon. The server was nice however she was not attentive at all, she did not top up our drinks till I asked someone who walked by. She completely forgot to bring someone's meal even after she repeated his order twice..so we were all finished our food and he was still asking where's his was? She gave him a soup and a salad first so he assumed the meal was coming shortly there after...nope. There was 2 loaves of garlic bread served and only side salads to the people who ordered them. I had pizza for 22.00 I would thought a pep pizza would be loaded with stringy cheese ect..instead it was a tough dough disk with a few Peps and a very thin layer of dried cheese. We had two family members come in late and I had to track her down to ask her to take there drink order. This is a very big restaurant and empty but for some reason they kept seating people behind our table, beside our table even though there was tons of room everywhere else. I have not been in this Restaurant in years and he had family coming in from out of town and province thinking this would be a special place to take the family. For a bill that came up to almost $400 I would have hoped to have had better service! It honestly felt like she was a trainy sadly not a very customer service oriented server.
• KG

  Kim Gawlik

  Sep 29, 2026
  2.0
  I made reservations for 6 for my daughter’s birthday. (Even stating that with the online reservation). We were placed in the bar area, which was ok, not preferred as it was right by the door and was chilly. The waitress brought the bread pretty quickly, however we didn’t get plates for the bread. It took quite awhile until the waitress came back to our table where I asked for plates. They brought out 1/2 the tables salads. The rest waited for 15 minutes for theirs. No one was offered grated cheese. We had to ask for that as well. My daughter ordered a dish and asked for no mushrooms, the meal came to her with mushrooms and barely any sauce. Another meal the noodles were 1/2 cooked. When the mains came out everyone got their meal except for 1 person who had to wait 10 minutes for theirs. We come to Eastside Mario’s frequently, as we have always been 100% satisfied with service and the food. Today, however was the opposite. The bar area was not busy. There were maybe 2 other tables with people. The waitress called us Hun & Dear, which, personally I didn’t like. The waitress didn’t acknowledge the birthday at all. Even though it was on the reservation. Sad to say, but this visit was a thumbs down. Too many negatives that outweighed the positives.
• GC

  Gi Cecilia

  Sep 19, 2026
  1.0
  I’m not from the area, but I came down for my birthday to visit my daughter, and unfortunately, my experience at this restaurant was extremely disappointing. When we arrived at 4:15 p.m., the restaurant wasn’t very busy, so we were seated and ordered quickly because we had a tight timeline and needed to get back on the road. We specifically asked our server to bring out our appetizers and main courses together so we could enjoy our meal without a long wait. Our appetizers arrived about 20 minutes later, but as the restaurant became busier, we continued waiting for our main courses. By 6:15 p.m., we still hadn’t received our food. At that point, I had no choice but to ask them to pack everything up to go. I also had to speak with the manager about our experience, and our food came out shortly after. The most disappointing part was that I didn’t get to enjoy my birthday time with my children. My younger daughter was extremely hungry, and we still had approximately a two-hour drive home. This was supposed to be a special time with my family, but instead, we spent most of it waiting for food. I normally don’t complain or leave negative reviews, but this experience was frustrating enough that I felt it was necessary to share. I still paid for my dinner and tipped our server 20%. The server did remove the two drinks from our bill, which I appreciated. The manager also told me someone would call me back regarding the situation, but I never received a follow-up call. That was another disappointment, especially after taking the time to speak with management. I understand that restaurants can get busy, but waiting nearly two hours for our main courses, not being able to enjoy our family time, and then not receiving the promised follow-up made this the worst restaurant experience I’ve had. I hope management takes this feedback seriously and works on improving both the service and communication with customers.