Best Buy Express

Avis

• SK

  Simran Kaur

  Aug 7, 2026
  1.0
  Extremely disappointing experience at Best Buy today around 2:15 p.m. I went in ready to buy a watch and simply asked if I could try it on before purchasing it. The employee's response was, "No, you have to buy it first, then try it." That makes no sense. No customer should be expected to spend hundreds of dollars on a watch without knowing how it fits first. If this is Best Buy's policy, it's a terrible one. If it wasn't the policy, then the employee clearly wasn't interested in helping. I came in prepared to make a purchase, but instead I left feeling like my business didn't matter. Customer service should be about helping customers make informed decisions, not telling them to buy first and ask questions later. I won't be returning if this is the level of service customers can expect.
• RN

  Rowena Narvaez

  Aug 7, 2026
  5.0
  Very good customer service..
• MF

  Mae Flores

  Jul 21, 2026
  5.0
  Was looking for the AirTag single pack, they didn’t have it and the lady at the counter kindly redirected me to Jump+ where they also carry Apple products
• JD

  Jackie D

  Jul 12, 2026
  5.0
  Khushi was excellent and took the time to understand what we needed and helped us pick the right plan.
• HZ

  Hamid M. Zahoor

  Jul 9, 2026
  5.0
  Sainyam was very helpful and answered all our questions. Exceptional customer service!