Best Buy Express

Avis

• KR

  Kannann Raja

  Jun 7, 2026
  5.0
  Great experience with the entire team. Even when I returned a product after 15 days, they treated me with the same respect and excellent customer service as on the day I bought it. The return process was quick and easy, and the staff remained professional and helpful throughout. Outstanding service
• KK

  kamalpreet kaur

  Jun 7, 2026
  5.0
  Amazing experience from start to finish. The team was knowledgeable, attentive, and incredibly helpful throughout my visit. Everyone was friendly and made the process easy and stress-free. Their dedication to providing excellent service truly stood out. Keep up the great work!
• KR

  Kannann Raja

  Jun 7, 2026
  5.0
  Excellent service by the entire team! Everyone was helpful, professional, and attentive. They made my shopping experience easy and enjoyable and went above and beyond to assist me. Highly recommend this location for its exceptional customer service.
• MM

  Marie

  Jun 7, 2026
  5.0
  ⭐⭐⭐⭐⭐ Excellent Service! I had an outstanding experience at Best Buy thanks to the entire team. Everyone was friendly, professional, knowledgeable, and willing to go the extra mile to help. The staff worked together seamlessly to answer my questions and ensure I found exactly what I needed. Their commitment to customer satisfaction made the whole shopping experience smooth, stress-free, and enjoyable. Best Buy is fortunate to have such a dedicated and hardworking team. Keep up the excellent work!
• MB

  Miraj Bhavsar

  Jun 7, 2026
  1.0
  One of the worst retail experiences I have had, and unfortunately, it happened twice in the same week. I visited the Best Buy store at Dufferin Mall on June 4, 2027, around 4:00 PM to purchase the newly launched Google Fitbit Air. I was informed that the store had just received stock, but within moments, it was supposedly sold out. What was most disappointing was seeing the last unit being purchased by the store manager, Gagan, who was already wearing the same product on his wrist. When I tried to ask questions about availability, my concerns were ignored, and customer service seemed to be the least of his priorities. As a customer, I expect professionalism and respect, especially from management at a major retailer like Best Buy Canada. Following this experience, I submitted an online complaint to Best Buy Canada, but I have yet to receive any response. Hoping for a better experience, I returned to the store on June 7, 2027, around 4:20 PM. The store was nearly empty, yet no one approached me to offer assistance. When I asked an employee named Rafe about the product, his attitude was extremely disappointing. Instead of helping, he appeared to judge me based on my appearance and showed zero interest in providing customer service. His body language and overall attitude made me feel unwelcome. Customer service is the foundation of any successful retail business. Products can sell out, but there is no excuse for poor communication, lack of respect, or indifference toward customers. Best Buy Canada should seriously invest in customer service training and ensure employees understand how to treat customers professionally and respectfully. Based on my experience, I would think twice before shopping at this location again and would not recommend it to friends or family. There are plenty of places where customers are treated with the respect and attention they deserve.