Best Buy

Avis

• SR

  Sarika Rajasingham

  Sep 21, 2026
  1.0
  Spoke to Anna in customer service today. I don’t understand how people don’t speak with respect anymore. I don’t know what I dod to deserve a conversation with such attitude and disrespect for a simple refund where the initial purchase was Best Buy’s mistake. I would rate zero stars if possible but that’s not the case. Sh*tty a** service.
• MY

  Minchun Yang

  Sep 19, 2026
  1.0
  Bought a NEW switch 2 on August 28, 2026, but when I started the device, I found 7 error logs from 2025 August, so the I asked them if they can confirm if the device is being used, all they told me is just "we only sold new device in-store." And they told me they can't confirm if the device is used or new, as it should be a brand new device. At the end they also told me they aren't responsible for the production deficit of the thing they sold to me, they also said they aren't responsible for what's in the box. REPLY TO THE OWNER: I WENT THERE TWICE THE OTHER DAY, AS I WENT IN THERE I AM VERY CLEAR THAT I ONLY WANTS AN EXPLANATION ABOUT THE ERROR LOG, I DIDN'T WANT A EXCHANGE OR REFUND SINCE I HAD SO MANY FILES ON THE DEVICE. AND YOUR MANAGER SAYS THEY CANT FIGURE OUT ABOUT THAT. I CALLED NINTENDO 3 TIMES AND THEY SAY YOU GUYS DO HAVE WAYS TO FIND OUT IF ITS USED OR NOT. SINCE YALL ARE POINTING FINGERS AT EACH OTHER, I GAVE UP AND DECIDED TO MOVE ON OVER NINTENDO AND BESTBUY. Also one of your manager says they are not responsible for what's in the box. The guy did say that.
• TZ

  TheSkin Zone

  Sep 19, 2026
  5.0
  I recently bought an iPhone Pro from Best Buy at Eaton Centre, and I had a great experience with Palak. She greeted me warmly and took the time to explain all the Freedom Mobile packages clearly. Palak was very friendly, patient, and listened carefully to my requirements. Based on what I needed, she suggested the right plan for me, which is why I decided to change my network to Freedom. Thank you Palak for making the whole process so easy and pleasant! I really appreciate your excellent customer service. Minerwa❤️
• VD

  Vasantha Kumar Dhakshinamurthy

  Sep 18, 2026
  1.0
  I went into Best buy on Sept 17, where the advisor SHRIHANSH was helping me. I went in knowing which camera and lens package I wanted (Sony Alpha 7 IV). On the website it showed 2 in stock. We asked SHRIHANSH to check the warehouse for this item and he came back quickly stating it was not in stock. With no other chose I ordered the same camera without the lens (through fairstone). He called another associate to help him with this order, I believe his name was Raz. Who thoroughly helped us to order this camera. After speaking with Raz, he told us the initial camera package we wanted was IN STOCK. Raz was super helpful and tried to exchange the cameras, however fairstone wasn't able to cancel the previous order right away. And then to make things worse SHRIHANSH has the attitude to tell me is was my fault for showing his a different camera. The one Raz found was the EXACT SAME CAMERA, just a different SKU. The service we received from SHRIHANSH was disappointing, especially knowing the purchase was nearly $3500. Raz is an amazing employee. Whereas SHRIHANSH could care less.
• PP

  Pranav

  Sep 13, 2026
  5.0
  Excellent Service at Best Buy Toronto! I had just landed in Toronto when I realized my travelling cooker’s code had burst. I stopped by Best Buy hoping to find a replacement. I showed one of the staff members a photo of the item I needed, and without any hesitation, they helped me find exactly what I was looking for. The team was incredibly helpful and knowledgeable. They understood what I needed just from the photo and guided me straight to the right product. It was a stress-free experience, and I really appreciated their assistance. Highly recommend this location!