Best Buy

Avis

• FR

  florian rousseau

  5 days ago
  1.0
  Je déconseille fortement Best Buy. Je suis actuellement au Canada pour un voyage d’affaires et, il y a un peu plus d’une semaine, je cherchais un MacBook pour travailler. Étant à l’étranger, je cherchais impérativement un clavier français, et Best Buy était l’une des seules enseignes capables de me proposer cette configuration. Je me suis d’abord renseigné pour un MacBook Air M5 bleu ciel. La boutique allait fermer, je n’ai donc pas pu finaliser l’achat, mais on m’a assuré que le produit serait réservé pour le lendemain. Lorsque je suis revenu le lendemain matin, on m’a finalement indiqué qu’il n’y avait plus de MacBook Air M5 bleu ciel disponible. Étant pris par le temps, j’ai donc accepté de prendre le modèle gris/argent. Une semaine plus tard, lorsque je récupère enfin mon MacBook et que je rentre à l’hôtel, je découvre que le clavier est en QWERTY et non en français, alors que j’avais clairement précisé que je souhaitais un clavier français. Je suis donc retourné chez Best Buy le lendemain et j’ai dû négocier pour obtenir un remboursement. Aucun dédommagement ne m’a été proposé malgré le temps perdu, les déplacements et les frais occasionnés par cette erreur. Je suis venu au Canada dans un contexte professionnel, avec un besoin précis et un délai limité. Au final, cette expérience m’a fait perdre beaucoup de temps et m’a laissé une très mauvaise impression du professionnalisme et de la prise en charge des clients. Je déconseille donc fortement Best Buy, particulièrement si vous avez besoin d’un produit avec une configuration précise et que vous êtes soumis à des contraintes de temps.
• HM

  Ha Meed

  Aug 8, 2026
  1.0
  One advisor actually scammed me—he put me in a 2-year contract with a huge fine without telling me. Additionally, before signing me up for the plan he offered, he was supposed to check the compatibility of my phone, which he didn’t. As a result, I ended up with a hard credit check, an unfair 2-year contract, and I had to change my phone as well!
• SB

  shilpa bhagval

  Aug 5, 2026
  1.0
  Not helpful.. Not even one sales associate was helpful.. most of them were rude.Best buy please hire good Sales associates and fire the associates who being rude to customers.we need associates who are helpful. I purchased A17 Samsung nobody was ready to explain the specifications of the phone or more about other phones as well.
• FM

  Fam Mod

  Aug 5, 2026
  1.0
  I purchased a laptop from this store because I was offered an upfront discount. However, I later discovered there was a hidden monthly fee attached to the purchase. This was never explained to me during the sale. In the end, the total cost of these monthly payments is more than the discount I received, making the "discount" misleading. When I contacted them, I was told there was nothing they could do and that I had to continue paying for at least a year before I could even try to cancel, even though the plan was originally set up for five years. This should have been clearly communicated at the time of purchase. If I could give 0 stars, I would. The only positive part of my experience was the agent who calmly explained the situation, even though he wasn't able to resolve it. I appreciate his professionalism, but I will never shop here again.
• IB

  Irina Belaya

  Jul 31, 2026
  1.0
  Couldn’t see how the product works and apparently it’s only a store credit if it’s not powerful enough for me - talking about a hair dryer. I understand there’s a hygiene concern and I’m totally on board but why not let customers see how the product works? Another thing is different sales associates in the store told me different information about the refund, including a person at the customer service desk saying I can get a full refund. Why would I even want to go to a physical store that very often sells products with a price a bit higher than on Amazon and I can’t even see how they work?