Best Buy

Avis

• VG

  Victor Gromozov

  2 days ago
  1.0
  Certain store management members definitely have condescending behavioral issues and attitude making up rules on the fly that are not written anywhere nor have they been presented to regular customers before. Even BestBuy Express locations have better customer service, which really is a shame for a flagship location in Toronto.
• MA

  Michael Amoroso

  2 days ago
  1.0
  Having had such good experiences before my last one, this was disappointing. I never leave 1-star reviews but unfortunately this might be the only way to get predatory practices fixed. Be very careful of dishonest practices around protection plans! I am hoping to remove this when my issue is resolved.
• EE

  Evren Çelik

  Jun 8, 2026
  1.0
  Last year in April, I came to the store to cancel my membership. I don’t remember the name of the employee, but they told me that the membership had been canceled. I also asked another employee if there was anything else I needed to do, and they told me that no further action was required. Because I trusted their information, I did not follow up or check again. However, today, when I reviewed my bank statement, I discovered that charges had continued to be taken from my account all this time. This morning, I spoke with customer service, and they advised me to visit the branch in person. I then went to the Eaton Centre Best Buy location. The employees Siraj and Ilyas explained the situation to me very clearly and genuinely tried to help. I am very happy that I had the opportunity to speak with them. They were professional, friendly, and went above and beyond to assist me. I will be giving a low rating because of the employee I spoke with last April regarding the cancellation. Due to their mistake, money continued to be withdrawn from my account for months. I would like to sincerely thank Siraj and Ilyas for their kindness, positive attitude, and exceptional customer service today. Their help is greatly appreciated. Thank you for helping Mr. Ilyas and Mr. Siraj 🙏🏻
• RS

  Ron Santiago

  Jun 3, 2026
  1.0
  Really poor customer service. Asked an employee for the location of printer paper, I wasn't met with acknowledgement or a greeting, but a dead pan stare, and a point in a general vicinity, and then the employee walked away. Best Buy, do better with your Downtown location. Would give zero stars if Google allowed me.
• JM

  Jorge Pereira (Miguel)

  May 21, 2026
  1.0
  TL;DR: A sales representative at the Eaton Centre Best Buy confidently sold me the wrong size Ray-Ban glasses despite my expressed concerns. Fortunately, I verified the sizing online before opening the box and had a second employee correct the mistake, but the initial representative's defensiveness and refusal to simply double-check the information created a highly frustrating experience. Full situation: I recently visited the Best Buy location at the Eaton Centre, hoping to purchase a pair of first-generation Ray-Ban glasses in the large frame size. As I was traveling internationally and leaving soon, I specifically needed to secure the correct item in-store that day. Unfortunately, my experience with the initial sales representative was highly frustrating. When I couldn't find the large size on display, I asked for assistance. The representative checked the app and insisted a specific model was the large version, even though the screen did not explicitly indicate this. She then retrieved a box and claimed that the letter "L" on the packaging stood for "large." I politely asked her to double-check, pointing out that all the boxes on the shelf had the same "L" marking, which seemed unlikely given that the large size is a less common model. Instead of verifying the information, she became defensive and insisted she was absolutely certain. To avoid an argument, I purchased the item. However, before opening the packaging, I stepped aside and quickly researched the sizing online. I discovered that the frame size printed on the box I had just purchased was 50 (regular), whereas the large model requires a size 53. I then approached a different employee to explain the situation. He kindly investigated and confirmed that the large size was not even in stock on the shop floor and had to be retrieved from the warehouse. I ended up having to process an immediate exchange before even reaching the store's exit. Had I not taken the initiative to research the product myself before breaking the seal, I would have been left with an open-box item that would have been much harder to return. Even worse, I could have traveled home with the wrong product entirely, making a return impossible. While the second employee was very helpful, this situation could have been entirely avoided. If a representative is unsure about a product's specifications, there is absolutely no shame in looking it up to ensure the customer gets exactly what they need. A little humility and a willingness to double-check facts would have easily secured a straightforward sale, rather than resulting in a frustrated customer and a near-miss with the wrong product.