Best Buy

Avis

• BV

  Bhoomika Varma

  5 days ago
  5.0
  I want to recognize Ruan for providing exceptional customer service during my recent visit to Best Buy. He went above and beyond to make sure all my questions were answered, guided me through my options, and provided a smooth, top-tier experience. His professionalism, patience, and attention to detail stand out. Thank you once again!!
• BS

  Brian Sims

  Sep 22, 2026
  5.0
  Had time to kill before picking up my child from an event, so I stopped in to get more info about an offer made by my mobility carrier. Jean-Luc was a breath of fresh air as he navigated the difficult phone upgrade for me as the carrier was being difficult and transfering him from department to department. He really went the extra mile, was patient and handled the situation with the same effort one would imagine he would put forth if assisting his friends or family. He was a class act and a great ambassador of the store, thank you!
• JG

  Julia Gatchalian

  Sep 20, 2026
  1.0
  Just went here to buy airpods with my mom. And one of the cashiers who assisted us did in a way that my mom and I felt discriminated. He wouldn't want me to hold the airpods and said "ooh i have to keep this close" he wouldn't even let me touch the merchandise.
• TL

  Tejal Lad

  Sep 16, 2026
  1.0
  I don’t usually leave reviews like this, but I’m extremely disappointed with my recent experience with Best Buy. Last week, I purchased an iPhone 17 Pro for store pickup. The silver model wasn’t in stock, so I was told it would be ordered to the store and should arrive within approximately 5 business days. I paid in full and waited. After three business days, the FedEx tracking stopped showing a delivery date and instead stated that the package was still in transit and that they were working to provide a new delivery date. I contacted Best Buy the following day and was told they could not escalate the shipment with FedEx until 10 business days had passed. During that conversation, I was told that the same store now had the exact phone I had purchased in stock. Based on my understanding of the conversation, I went to the store the following day expecting that this could be resolved by simply picking up the phone that was available. Instead, I was told I would have to purchase the phone again and wait for the original shipment to arrive before Best Buy would refund my first purchase. This is extremely frustrating. I have already paid for the phone, the original shipment has no confirmed delivery date, and Best Buy currently has the exact same phone sitting in the store. Requiring me to pay for the same $1,000+ purchase twice in order to get the product I’ve already paid for is not a reasonable solution. I understand that the FedEx delay may be outside Best Buy’s control, but the lack of a practical solution on Best Buy’s end has made this experience unnecessarily frustrating. I’m still waiting for an item I paid for nearly a week ago, with no clear indication of when I will actually receive it.
• ID

  I da

  Sep 3, 2026
  1.0
  If you like to waste your time, please visit this shop. Otherwise, I don't recommend 🚫 I called the call center twice yesterday and was told that they were out of stock for an on sale item. 2 people told me that I could get rainchecks from any non-express store. Today, I drove to this store and they indeed had no stock on hand. I asked for a raincheck and the guy refused to give that to me saying that "I don't have to give you any rainchecks." I asked for a manager, a guy name Jayson talked to this associate then came over and said he's the manager of the store. When I asked why his name tag said team leader and both of them said "That's how managers are called." Jayson then said "I'm the actual assistant manager for this store." Turned out that he sided with his rude associate and refused to give me a raincheck. This was the first & last time I visited this store and will not be back again. This is not the first time that I can't get the on sale items. If you don't have them, do not do false advertisements. Buyers beware!!!