Best Buy

Avis

• NT

  Nasim T

  4 days ago
  1.0
  I strongly believe this store is engaging in misleading pricing practices, and customers should be extremely cautious. Some time ago, I visited this store to purchase a memory card. After paying, I noticed that the price on my receipt was higher than the price displayed on the shelf. When I pointed this out, the staff updated the price and refunded the difference. At the time, I assumed it was an honest mistake. However, just a few days ago, I returned to buy another memory card and was shocked to find the exact same issue again—this time with a different model. When I informed the store employee, he casually said, "These mistakes happen all the time, and there is nothing I can do about it." Even worse, he made no effort to correct or remove the incorrect price tag. I showed him my previous receipts and explained that this had happened to me before and that repeatedly displaying lower prices than what customers are charged is misleading. Astonishingly, he replied that "it's not a big deal." When I told him I would share my experience in a Google review, his response was simply, "Do whatever you think is right." At this point, I no longer believe these are innocent mistakes. When the same pricing issue repeatedly occurs on similar products and management shows no interest in fixing it, it raises serious concerns that customers who fail to notice the discrepancy may be intentionally overcharged. This is deceptive, unethical, and completely unacceptable. I strongly advise customers to carefully verify every price before paying and to keep a close eye on their receipts.
• YY

  Yipin

  5 days ago
  1.0
  worst bestbuy experience ever. Waiting in the zone for 40 mins. Tried to get help 3 times. No one shows up. I just need them to grab me a laptop and go. That’s it. And it has to take this long!! Tried at the check out, they are not willing to pick up at the warehouse and asked me to go back at the laptop station to wait for someone to help. Ridiculous
• AS

  Ali Shemirani

  Jun 14, 2026
  1.0
  Unfortunately, I don't recommend this best buy as they have poor customer service department. After having arguments with a customer service representative and it became to no result regarding an issue with a product, the best buy representative denied my request of having a conversation with a manager (if there is one)!
• AJ

  A J

  Jun 9, 2026
  4.0
  Hello Fellow Customers It’s about that time to replace the 55 inch Tv . We shopped around at a few places Best Buy had the best option. The Model we wanted was sold out when we arrived their 😌. This was disappointing . We spoke with the Manager Nano to see what our other options might be and she was extremely helpful in suggesting an alternative that worked out to be a great option. Nano was very helpful and polite , knowledgeable and friendly. Our over all experience was great . I value good customer service and communication. Great work Nano thank you we appreciate you! We will definitely visit again. AJ
• NE

  Nat Em

  May 21, 2026
  1.0
  I had a very frustrating experience purchasing a laptop and protection plan from Best Buy/Geek Squad. I originally went in to repair an older laptop and was advised that it would be better to buy a new one instead of paying for repairs. When purchasing the new laptop, I specifically asked multiple questions about the protection plan because I normally do NOT buy insurance plans. I was told things like “you can cancel anytime” and that it “doesn’t hurt to sign up.” The salesperson also offered me $100 off the laptop, but never clearly explained that the discount was tied to maintaining the membership/protection plan. A few days later, when I tried using the plan for my older laptop, I was told it would not actually cover the repair the way it had been described to me. At that point, I decided to cancel the plan within the 30-day period. Suddenly I was told I would have to repay the $100 discount in order to receive my refund, which had never been explained during the sale. What makes this even more frustrating is that the ONLY reason I even found out about the 30-day refund window was because I attempted to use the plan shortly after purchasing it. If I had simply trusted the salesperson when they repeatedly said “you can cancel anytime,” and waited longer than 30 days, I later found out I could still cancel — but with strings attached, including potentially paying the remaining months of the membership (for example, 10 more months). The most disappointing part was not even the policy itself — it was the lack of transparency. Important terms and conditions should be clearly explained BEFORE customers agree to monthly memberships or protection plans, especially when discounts are attached to them. I appreciate that customer service eventually opened a case for me, but the entire process felt misleading, stressful, and unnecessarily complicated. Customers deserve clear explanations, not surprise conditions after the purchase is already made.