Apple Yorkdale

Avis

• AG

  An Gyubin

  2 days ago
  1.0
  I am extremely disappointed with my experience at the Apple Store in Yorkdale. What should have been a simple battery replacement required three separate visits. On my first visit, I was told the battery was not in stock. On my second visit, I arrived around 7:30 PM and was told it was too late to complete the repair. After being notified that my battery had arrived and that I could come any time, I returned for a third visit around 5:00 PM. Only after I arrived was I told that I would have to leave my phone overnight and come back again the next morning to pick it up. This was never explained in advance. I wasted hours of my time and paid transportation costs for multiple unnecessary trips because of poor communication and inconsistent service. I have already submitted a formal complaint to Apple because this experience fell far below the level of customer service I expected. The communication was poor, the service was extremely inefficient, and the overall experience was unacceptable.
• MM

  Morteza Mokhtari

  Jun 25, 2026
  1.0
  Joanna is extremely rude, I recommend some extra training for them. the whole store is very disorganized. No one is on the same page. Get different stories from all employees. Do not waste your time, just go to the Fairview location. Cheers
• AK

  A and K

  Jun 23, 2026
  1.0
  Brutal service. iPhone 16 not charging after 3 months ownership…after spending two hours on the phone with Rogers, customer service told me hardware is covered and go into Apple Store and get new phone…store had about 15 customers and the manager said they were too busy with no appointment plus they won’t exchange phone…a billion dollar company and accountability
• MS

  Michael Soko

  Jun 9, 2026
  1.0
  “Free Screen Protector Replacement” Policy Is Misleading — Hidden $15 Delivery Fee When I purchased my screen protector at the Apple Store, I was told by an Apple Specialist that replacements are free if it ever breaks. No caveats, no mention of fees. When I filed a claim, Apple charged $15 for delivery — which is more than the screen protector costs to begin with. A “free replacement” with a delivery fee that exceeds the product’s value isn’t a replacement policy. It’s an upsell. Apple holds itself to a premium standard and charges premium prices. Customers shouldn’t need to read the fine print to find out that a verbally promised benefit comes with a hidden cost that wipes out its entire value. The staff member who sold me the protection plan should have disclosed this clearly at the point of sale. Disappointing experience from a brand that usually gets the details right.
• AB

  Ankit Bajaj

  Jun 5, 2026
  1.0
  By far one of the worst customer service experiences of my life occurred today. I just bought a new iPhone Air on a Bell plan, and came here hoping to buy a case and get some advice. Ended up looking at cases for 10-15 minutes with not a single employee acknowledging that I even exist. I tried multiple times to try and talk to an employee but these people act like they're super self-important when they are standing there chit chatting about absolutely nothing.The store employees weren't even busy, this was between 1-2pm which isn't even a busy time. Many of them were completely free but just standing there being completely useless and/or lazy. I ended up walking out of the store contemplating just returning the damn phone. Went to Best Buy instead and they had the exact same iPhone Air case for $30 instead of the $69 that Apple advertises. Gee, I guess thanks for saving me the $40 even though it was because your employees are utterly useless and worthless? This was not the Apple Store I grew up with when employees would go out of their way to help you out even during the busiest times. I have never seen such a radical decline in customer service from a company that once had the best customer service of any big tech company. Hiring staff this lazy and weird and antisocial is precisely why more and more people are shifting to online shopping and self-checkouts.