Best Western St Catharines Hotel & Conference Centre

Avis

• FN

  Fearless Nomad

  Jun 20, 2026
  2.0
  Staying here for work , there is a kids team staying on the same floor , they’ve been running around screaming for the past two hours and slamming doors. Front desk was called three times , nothing was done. I asked them to come up and talk to the adults in charge of the group and finally after multiple requests someone came up and patrolled the hallways , It’s impossible to get any sleep here.
• JS

  Jordan Schella

  Jun 16, 2026
  2.0
  It’s a two star at best. More like just “Western”. Try any other places. There are lots of newer hotels around this mediocre Motel. Friendly staff.
• CC

  Chantel Cascanette

  Jun 14, 2026
  3.0
  Pros: staff was great, shared areas renovated or decent enough, indoor pool was warm Cons: my room had a weird smell to it but our friends didn’t so maybe room specific, weird scrambled eggs, elevator on its last legs, no access to clean water except the pool room, the water from the tap smells funky, no vending machines Overall we had a mid experience, I wouldn’t recommend or go back, but it certainly did the trick.
• JC

  Jordan Child

  May 29, 2026
  3.0
  Rooms are nice, facilities are nice. Bathroom in my room was ridiculously small and awkward. Included breakfast is mediocre at best. Insanely expensive compared to cheaper places near by not worth the extra money IMO.
• SS

  Sherryn Smith

  May 19, 2026
  5.0
  My recent stay at the Best Western St. Catharines Hotel & Conference Centre meant far more to me than simply having a place to stay — it felt like being genuinely cared for during a very important time in my life. From the moment I arrived, the warmth and compassion shown to me were remarkable. Much of this comes from the leadership of Tami Riley, whose presence sets the heart and soul of this hotel. Tami is not only professional and attentive, but deeply kind and sincerely invested in the well-being of her guests. She creates an atmosphere where people feel safe, welcomed, and truly valued. It is rare to encounter a manager who leads with such genuine compassion, and her care made a lasting impact on my stay. You can clearly see that her kindness carries through the entire team. The front desk staff were consistently welcoming, patient, and supportive, always greeting me with sincere smiles and making me feel more like family than a visitor. I especially want to recognize Erika (hope this is spelled correctly), who went above and beyond in ways that truly touched my heart. Her kindness, professionalism, and willingness to help brought comfort and reassurance when it was most needed. A heartfelt thank you as well to Lori (hope this is spelled correctly) in housekeeping. My room was always beautifully maintained — spotless, peaceful, and comforting to return to each day. Her attention to detail and pride in her work did not go unnoticed. The breakfast staff also deserve special recognition. Each morning began with friendly faces, a welcoming atmosphere, and a breakfast area that was clean, organized, and thoughtfully cared for. Their positive energy truly helped start each day on a bright note. What stands out most about this hotel is the genuine humanity of the people who work there. This is more than hospitality — it is kindness in action. Thanks to Tami and her wonderful team, my stay will always hold a special place in my heart. I am deeply grateful for the care I experienced and would wholeheartedly recommend this hotel to anyone visiting St. Catharines.