Best Buy

Avis

• BA

  Basel A

  5 days ago
  5.0
  After getting my online orders cancelled multiple times without a proper explanation and the customer service on the phone was no help, I decided to go in person to purchase the tv. Crystal and Gee were extremely helpful and understanding of the situation and even matched the price I originally bought the tv for 3 weeks ago when it was online. Thank you again Crystal and Gee for helping solve a frustrating situation.
• LL

  Lukas

  Sep 27, 2026
  1.0
  Was looking at laptops for high school with a budget of around 1000 dollars and I tell them I might need to use CAD a type of 3d generation software school rolls around and I’m trying to use said software and my computer is struggling after doing some research I find that my laptop has integrated graphics not a standalone graphics card which is not what they sold us on and for the price of 1200 dollars it most certainly should of had one
• AL

  Alex Leslie

  Sep 24, 2026
  1.0
  Their customer service phone number listed on Google for this location only goes to a call centre that says they only deal with online orders they said there is no way to contact the store directly. They said I had to go into the store even though I currently am unable to go there. I got the ASUS Vivobook Go 15 15.6" Laptop and it is brand new yet gets choppy on video calls and freezes unless you turn your camera off. I never had that issue with my old computer which was older than this one. It’s a rip off and I expect my money back on this. This review unfortunately is the only way to actually contact the store
• MC

  MR Cynical

  Sep 19, 2026
  5.0
  Gee,and Memon ( please forgive me if spelled wrong ) were absolutely amazing to work with. We were ready to pick out appliances for our new home and have already used best buy in the past. Great deals and great support have made us return. When we needed help we got it. Good deals and nice staff.
• MR

  Michelle Robertson

  Sep 6, 2026
  1.0
  We purchased a watch August 9 from Best Buy St Catharines. The watch had glitches in it and did not operate properly. Spoke to a manager over the phone who stated for me to return it and it would be replaced. I told the manager we did not have the box and he stated no worries, bring it in and it will be replaced. My husband went into the store to take it in and get it replaced, as I was assured by the manager I spoke to over the phone, with the receipt.. Another manager named Mohsin refused to replace the watch stating that he did not have the box and therefore it could not be returned. We have been a repeat customer of Best Buy for years, making many purchases for our business and personal. To be frank, the watch was not even one month old and should have been replace. We appreciated the manager over the phone who seemed to be very understanding and flexible to our situation. You do not spend money on a watch and expect that it, from the early onset, does not work (box or no box for the item). Mohsin, as a manager, you provided very poor customer service, inflexible and dismissive to his concern, and frankly wrong to not honour your products you sell when they are defective. DO BETTER! We now own a brand new defect watch that will not be replaced within the 30 day, as stated, solely because of not keeping the box. We do appreciate and acknowledge the manager that would have helped us, but we did not get him when we went into the store.