Best Buy Express

Avis

• NM

  Naomi Mallare

  5 days ago
  3.0
  I was helped by a sweet lady named Lheann in buying a new phone. She patiently helped me know the best model and phone plan to buy with the needs I shared with her. Thanks Lheann! Unfortunately, I felt there was a lack of clarity. I felt I didn't fully know what I was signing up for. I asked for clarification and written documents, but kept getting told "I'll show you later", and in the end, nothing was showed. I felt rushed, pressured, and not properly informed. I would've appreciated seeing written visuals as we discussed! Update: I returned and was helped by Yohanes, who better walked me through everything. While I couldn't recover what I wanted to, I felt better informed moving forward. Thanks Yohanes! Three stars for recovering as much as we could.
• AK

  Axay Kamani

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ I had a great experience at Best Buy Express while switching my prepaid Lucky SIM to Bell. Sunaina was extremely helpful, friendly, and patient throughout the process. She took the time to understand what would be best for us and explained everything clearly without making us feel rushed. Her customer service was excellent, and she made the whole process very easy and smooth. We really appreciate her help and professionalism. Thank you, Sunaina, for your excellent service! Highly recommended. 😊
• MZ

  Mark Zaragoza

  Aug 8, 2026
  1.0
  Associate was confused when I asked if portable chargers were in stock, then laughed at me and said “oh you mean powerbank?” as if I said something egregious. She then proceeded to joke about it with her coworker as if saying portable charger was wrong. Didn’t make me feel valued as a person or customer at all. 👎
• OS

  Osborn Sierra

  Aug 1, 2026
  5.0
  Lheann provided outstanding customer service. She was very accommodating, kind, friendly, and easy to talk to. She explained everything clearly, was honest and straight to the point, and made the whole experience smooth and stress-free. It’s rare to come across someone who is genuinely helpful and professional. Highly recommended, and thank you for the excellent service!
• H0

  Hexen 007

  Jul 30, 2026
  1.0
  I was at STC in BestBuy express I was in store looking for Bluetooth headphones for close to 10 mins looking at models . There was 3 staff members there not one asking me for any assistance instead looking at phone and talking in there native language instead of english. I decide go to other store right away offer me assistance may I help you. Must be new policy at Best Buy just come to work place and look at there phone entire work shift and get paid thats great place to work...