Best Buy

Avis

• SD

  S. S. Didyk

  4 days ago
  2.0
  I had a very disappointing experience at Best Buy while purchasing a phone. The sales representative provided misleading information about a promotional $250 gift card. I was told that I would receive the gift card as part of the phone purchase, which was one of the main reasons I agreed to the deal. However, after completing the purchase, I discovered that the information was inaccurate and the promised gift card was not provided as explained. I feel that I was deliberately misled. The customer service was unprofessional, and the staff seemed unwilling to resolve the issue or take responsibility for the misinformation. This experience left me feeling frustrated and deceived. I expected honesty and transparency from a reputable retailer like Best Buy, but unfortunately, my experience was the opposite. I would not recommend purchasing a phone from this location without carefully verifying every promotion and offer in writing before completing the transaction. Very disappointed.
• KB

  Kenneth Bonilla

  Jun 14, 2026
  1.0
  Very disappointing experience at this Best Buy location. I came in interested in purchasing the DJI Osmo Mobile 7, but the customer service was extremely poor. The employees seemed to ignore me and gave the impression that they didn’t think I was a serious buyer. While I was trying to get assistance, staff walked past me multiple times and spent more time talking to their colleagues than helping customers. When I finally asked an employee about the features of the DJI Osmo Mobile 7 and the differences between the models, she couldn’t explain the product. The only answer I received was, “This is the new one, and that is the old one.” That was the extent of the explanation. As a customer, I expect staff to have at least basic knowledge of the products they are selling, especially for electronics and tech products. If employees don’t know the products and aren’t interested in helping customers, what is the purpose of having sales representatives on the floor? I left feeling disappointed and frustrated. Customer service and product knowledge at this location need significant improvement.
• AA

  Alex Artamonov

  May 31, 2026
  5.0
  2026 MAY - VERY HELPFUL PEOPLE - AND PRICES CAN BE THE LOWEST - SO, UNLESS THIS LOCATION DETERIORATES, HIGHLY RECOMMENDED!
• TL

  Toronto Real Estate Agent - Karen Law

  May 20, 2026
  5.0
  I had such an exceptional customer service experience this morning at the Warden Best Buy location thanks to Geoff, the Team Lead at Customer Service! ☺️ I came in unfortunately dealing with a defective WD portable drive that was covered under the 3-year Geek Squad Protection Plan. Geoff made what could have easily been a frustrating process incredibly smooth, efficient, and stress-free. From the moment he assisted me, he was patient, knowledgeable, professional, and genuinely kind. He helped me reorder the replacement drive online, offered convenient shipping options directly to my home or to the store, and even ensured the shipment was expedited for next-day delivery. He also went above and beyond troubleshooting a technical system glitch involving the warranty plan and taxes, handling everything calmly and efficiently without making me feel rushed or inconvenienced! What stood out most was Geoff’s attitude throughout the entire interaction. He was solution-oriented, accommodating, and clearly cared about providing a positive customer experience. Employees like Geoff are exactly why customers continue to trust and shop at Best Buy 👍🏼 This experience genuinely reinstilled my confidence not only in Best Buy’s customer service, but also in purchasing Geek Squad warranty protection plans for my future Best Buy purchases. I truly hope Geoff is acknowledged and commended for all of his efforts because this level of customer care and experience deserves recognition. You can immediately tell why he’s a Team Lead! Honestly, employees like him are such an asset to the company. Huge thank you again, Geoff — your help was truly appreciated! 🙏🏼
• MG

  M G

  May 10, 2026
  1.0
  I had a very disappointing experience at the North York Best Buy regarding a Samsung TV purchase and return. The TV was purchased for in-store pickup, and initially the process went smoothly. However, after bringing the TV home and setting it up, there was a major vertical blue line running through the screen immediately upon use. The issue appeared to be a clear panel defect rather than any physical damage. Because the TV was extremely large and difficult to transport, we carefully repackaged it and returned to the store expecting a reasonable inspection and support. Instead, the experience became very frustrating. Management quickly blamed us for the issue without properly investigating and repeatedly insisted the damage was caused during transport. What was most disappointing was the dismissive and unprofessional attitude from the managers handling the situation. Rather than trying to help resolve the issue fairly, the interaction felt defensive and accusatory from the start. For such an expensive purchase, I expected significantly better customer service and a more professional approach to handling a potential manufacturer defect. Very disappointed with how this situation was handled.