Point de service DHL Express Ottawa

Avis

• JJ

  Jean R. (JR)

  Jun 11, 2026
  1.0
  - Manque de compétence en communication de la fille. - Le service à la clientèle laisse à désirer. - La fille reçoit mal les gens et elle s'enfout des clients.
• IA

  ingrid carene ayena

  May 28, 2026
  1.0
  JE PEUX AVOIR MON COLIS SVP!! Ça suffit depuis 5 jours je tourne en rond entre la livraison qui n’arrive jamais ni la cueillette qui est pas dispo quand je vais le chercher!! Je veux mon colis j’ai payer pour!!!! Je veux mon colis ça suffit
• JM

  João Makoto

  May 25, 2026
  1.0
  Horrible costumer service. As soon as we opened the door the lady working there asked if we were dropping off or shipping. When we informed we were going to ship she immediately said: “no we’re not because we are closing in 15 minutes” with the weirdest attitude possible, almost as sarcastic. It’s okay to deny service if you’re closing, but it can be said with good manners. Also, if you can’t ship something in 10 minutes with an empty store what are you even doing there?
• MS

  MAKSYM STEPANENKO

  Mar 28, 2026
  1.0
  I am extremely disappointed with the service I received from DHL Express. On March 20, 2026, I sent important documents from Ottawa to Germany using your “Express” service. At the time of shipment, I was clearly told that delivery would take only a few days, with an expected arrival by Monday or Tuesday. It has now been approximately 10 days, and the shipment has still not even arrived in Germany. What is even more concerning is the completely illogical routing. Instead of a direct or efficient route, the shipment appears to have been sent through multiple unnecessary transit points, including regions like Asia (Singapore, possibly even Australia). This makes absolutely no sense for a Canada-to-Germany shipment and raises serious concerns about how this shipment was handled. At this point, it genuinely feels like there was either gross negligence or a complete lack of care when processing this shipment. The routing is so inefficient that it almost feels intentional. These were important documents. The recipient in Germany has already spent multiple days staying at home waiting for delivery, unable to leave, based on the original timeline provided. Meanwhile, DHL has provided no proactive updates, no explanation, and no apology. This is not what anyone expects from a premium courier service like DHL Express. You charge a premium price, but the level of service in this case is completely unacceptable. Key issues: Delivery time massively exceeded (10+ days instead of a few days) Completely illogical and inefficient routing No communication, no updates, no accountability Significant inconvenience caused to the recipient I used DHL because of its reputation for reliability and speed. This experience has seriously damaged that trust. At this point, I expect: 1. A clear explanation of why the shipment was routed in such an inefficient way 2. Immediate status clarification and realistic delivery timeline 3. Compensation for the delay and the inconvenience caused This level of service is simply unacceptable for DHL Express.
• KP

  K_Tara P.

  Mar 2, 2026
  1.0
  Bad customer service. The woman working there visibly gets angry to attend to anyone. Not bothered to answer, search on the system, or understand my enquiry. Business lost as I went to another courier to get my package delivered on time.