Apple Rideau

Avis

• BC

  Brenda Chuinkam

  2 days ago
  5.0
  Jake is a model employee and I am so grateful to him. I went in today because my calendar appointments suddenly disappeared. I was there for over 2 hours. Jake provided me with a more comfortable. water and let me use the bathroom while I waited - I am 9 months pregnant and was very uncomfortable. After lots of trial and error, he was able to solve the issue. I really appreciate his service and efforts. Those appointments were very important to me as it would be a pain to call up every medical professional's office and have them remind me of dates, times and locations. Thank you!
• DR

  Daryl Ramer

  Aug 8, 2026
  5.0
  What amazing staff here at the Apple Store. If you are looking to upgrade your devices, check them out. You won't regret it.
• TC

  Ting Chen

  Jul 31, 2026
  1.0
  勸退！我的手機容量有問題，看見一個對小孩微笑打招呼的店員，咖啡色捲髮叫Andy，覺得他很友善，但我完全錯了！他回答我的問題非常不友善，我感到非常不舒服！聽不見我說話時，是用一種很不禮貌的方式回覆，看著我的手機面板熟悉的操作後，在某個頁面說「我看不懂你的語言（中文）」把手機丟給我、很消極的回答了問題，我在說話後，他很不客氣的說「我聽不到」服務感受超級差！甚至他同事還比較用心回答^_^ 問到中間真的很想離開！去過其他國家的apple沒遇過這麼rude的👌 Extremely Disappointed with the ServiceI had an awful experience at this Apple Store today. I have bought Apple computers, tablets, and phones before, and I never thought service quality could vary so much across countries.A staff member named Andy (brown curly hair) was incredibly rude and unfriendly. When he couldn't hear me, he replied in a very impolite way. After navigating through my phone, he stopped at a certain page, said, "I don't understand your language," and just threw the phone back to me. His answers were extremely passive and dismissive. The interaction was so uncomfortable that I deeply wanted to leave halfway through.Even his colleagues showed much more passion and effort than he did. I have never faced such mean and poor treatment at Apple in any other country. This is completely unacceptable.
• JW

  Jonathan Williams

  Jul 24, 2026
  5.0
  I had an outstanding experience at the Apple Store. From the moment I walked in, every employee was welcoming, professional, and genuinely eager to help. Even the security staff were assisting customers (you only see that at Apple) which immediately set a positive tone. The specialist who helped me took the time to understand exactly what I was looking for instead of trying to sell me the most expensive product. I explained that my priority was health monitoring and long-term value, and after listening to my needs, they recommended the Apple Watch Series 11. It turned out to be exactly the right choice for me. What impressed me the most was the atmosphere in the store. Despite how busy it was, the team remained calm, organized, and friendly. The employees worked well together, had great chemistry, and made the experience feel enjoyable while staying professional. Excellent customer service from start to finish. I left feeling confident in my purchase and appreciated that the staff focused on finding the best product for my needs rather than simply making a sale. Thank you to everyone who helped. I highly recommend this Apple Store!
• TC

  tiyara cheraghi

  Jul 6, 2026
  1.0
  I had an appointment with Amanda today that I booked last week because my schedule is very busy. Unfortunately, she didn’t see me until about 30 minutes after my appointment time. I was told the appointment would only take around 15 minutes. When she finally came over, she asked me to wait a little longer so she could check my phone. I had no problem with that, but instead of checking it, she spent time talking to two other customers in the store. After all that waiting, she simply told me that it’s “normal” for a phone battery to expand after only five months. At that point, I didn’t know what to say. The long wait, poor communication, and lack of attention to my appointment made the experience very disappointing. I expected better service, especially since I had booked my appointment in advance.