Best Western Plus Orillia Hotel

Avis

• GL

  Gilles Larochelle

  Jun 20, 2026
  4.0
  Clean, great location for casino, super comfortable bed.
• MM

  Melanie MacDonald

  Jun 16, 2026
  5.0
  Donna and Ben were both lively to deal with. Rooms are a little dated but well maintained. Only issue was that the hallway has a heavy smell of smoke. Although I don't think anyone was smoking in the hotel, it could be that the carpet needs either a deep clean or to be replaced from when smoking was allowed in the building. It is most noticeable when the heat is running. There is no smell of smoke I the room I was in though 😊 Also a nice walking path beside the hotel
• MS

  Merlin StWahgwaan

  May 29, 2026
  5.0
  Donna is amazing, place is amazing, stay here!
• CM

  Catherine McKinnon

  May 22, 2026
  5.0
  The staff are absolutely amazing. I want to mention Donna at the front desk in particular. Donna is so welcoming and friendly as she greets you upon your arrival at the hotel. Donna makes you feel very special the entire time you are at the hotel-always making sure you have everything you need and answering any questions you might have. She is a major reason why I return to this hotel.
• EE

  E E0757

  Apr 29, 2026
  3.0
  We booked 2 rooms. There rooms were not cleaned to any standard. Ben, the front desk supervisor came up and looked at the slime and grime in tub. He promised someone will come up and clean it. We left shortly for a few hours; on return we checked and it was still grimy as before. Breakfast was ok; nothing special. Scrambled eggs were overcooked, dry and rubbery. How could they mess up scrambled eggs!!! On the second day we were expecting housekeeping to clean the rooms. However, after gone all day we returned to find no new towels nor replaced items. I think Nicole is in charge of housekeeping. She seems very lazy and doesn't do checks to verify rooms are cleaned to any standard. Do they even have standards of cleaning??? The AC and Wifi worked well. There is a public hot tub; but it has been out of service for some time. A corporate review link was sent to me and returned to BW corporate. For a fact BW corporate does send the full review to the general manager; or whomever looks after customer service at the property. No one reached out to me from BW Orillia hotel. This alone highlights their callous and uncaring attitude towards guests. No apologies; no trying to win me over to come again. Horrible!!! Not sure if I'd give this property a second chance!