Best Buy

Avis

• AN

  Amy Nar

  Aug 8, 2026
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Customer Service – Highly Recommended! I would highly recommend this Best Buy location! I had visited this store about 3–4 months ago to purchase a few items. Although the Oakville location is farther for me than the Mississauga stores, I was so impressed with the customer service I received during that visit that I specifically chose to come back to this location for my recent phone upgrade. In the Mobile Department, Talha was exceptional. He was extremely knowledgeable, patient, and explained everything clearly. Even after my purchase, when I had additional questions, Talha was very helpful and took the time to make sure everything was understood. His customer service was outstanding. I also received a call from Pierre, the manager, regarding a separate concern, and I was very impressed with how professionally and personally he handled it. He genuinely listened to my concern, took the time to address it, and made me feel that customer satisfaction was truly important to him. I really appreciated him taking the time to personally reach out and make sure the matter was addressed. It is not often that you find a store where the service is consistently this good. The fact that I was willing to drive farther and choose this location over one closer to me says a lot. A big thank-you to Talha, & Pierre.. You have created a store where customers feel valued and well taken care of. I would definitely recommend this Best Buy location to anyone looking for knowledgeable staff and exceptional customer service.
• FA

  Fadi Algrgos

  Aug 8, 2026
  4.0
  I went to Best Buy in Oakville, as I usually do, to shop and purchase some items. This time, I went specifically to buy a Best Buy gift card for a friend. I went to the customer service/cashier area and spoke with an employee whose name I believe starts with the letter N. She may be a new employee, and I understand that everyone has to learn, so I was patient and tried to explain what I needed. I asked her if I could purchase a Best Buy gift card. She told me that Best Buy does not sell its own gift cards. She then took me to a stand filled with different gift cards, including Amazon, Walmart, PlayStation, and many others, and told me that these were the gift cards they had available, but that Best Buy gift cards were not sold there. I told her that, as far as I knew, Best Buy stores do sell their own gift cards. She still told me that they did not have any. She eventually asked another employee, who confirmed that they did in fact have Best Buy gift cards—and they actually had plenty. Another employee then had to assist her because she also did not know how to activate the gift card. My concern is not that an employee may be new or need help. That is completely understandable. My concern is that an employee working directly with customers was not aware that Best Buy sells its own gift cards and had apparently never processed one before. This was a very simple purchase that should have taken only a few minutes, but it became a confusing and unnecessary experience. I hope Best Buy management will put more attention into employee training, especially for staff working in customer service and at the checkout. Employees dealing directly with customers should have a basic understanding of the products and services the store offers. I have been shopping at Best Buy regularly, which is why I was surprised by this experience. I hope management takes this as constructive feedback and improves the training and customer service experience at this location.
• NJ

  Nona Jesus

  Jul 24, 2026
  1.0
  I have never experienced customer service this poor. The staff I dealt with were rude, dismissive, and unwilling to help. Instead of listening to my concerns, they argued with me and treated me with a complete lack of respect. I also experienced employees speaking in a foreign language during the interaction in a way that I found disrespectful and unprofessional. What was even more disappointing was management’s response. Rather than investigating my concerns fairly, they immediately defended their employees, claimed they had reviewed records and security footage, and dismissed what I was saying instead of trying to resolve the issue. It felt like nobody was willing to take responsibility or admit mistakes. This experience left me feeling completely disrespected. Customer service should be about helping customers, not arguing with them. I won’t be returning to this location, and based on my experience, I can’t recommend it to anyone.
• AS

  Adam Soliman

  Jul 24, 2026
  1.0
  This was, without a doubt, the worst customer service experience I have ever had. From the moment I walked in, I was treated with disrespect by both the staff and management. Instead of trying to resolve my concerns, the employees argued with me, spoke to me with attitude, and made me feel completely unwelcome. To make matters even worse, employees were speaking to each other in a foreign language while looking directly at me, and I was even cursed at in that language. Regardless of what language is being spoken, that is completely unacceptable and incredibly unprofessional. Management was no better. Rather than listening and trying to help, they immediately became defensive. I was told they had “pulled my records” and “reviewed the cameras,” yet they still claimed I wasn’t providing enough information. It felt like they were more interested in making excuses and protecting their employees than finding the truth. At no point did anyone take responsibility or admit they may have handled the situation poorly. The attitude throughout the entire store was unbelievable. It seems like professionalism and customer service are nonexistent here. When management sets this kind of example, it’s no surprise the staff behaves the same way. I will never spend another dollar at this location, and I strongly recommend that others avoid it as well. Save yourself the time, money, and frustration and shop somewhere that actually respects its customers. This store needs a complete reset, starting with its management and customer service culture.
• MO

  Mark Osborne

  Jul 23, 2026
  1.0
  If I could give zero stars here, I would. Avoid Best Buy in general and whatever you do, do not use their 3rd party installers. I recently bought a dishwasher from this location. Salesperson was lovely to deal with however, post sale, dealing with their 3rd party installer was an utter nightmare. Scheduling was difficult. They insisted on coming on a time when my elevator was not available. There is no option to change your time. Their staff was rude. Delivery and install are on separate days. When it came to install, 2 shady men showed up at my place with a damaged unit that didn't fit perfectly under my counter. Despite telling them twice that I was likely to return the unit, they proceeded to BOLT THE DISHWASHER to my kitchen cabinetry. I now have holes in my cabinets to along with a scratched dishwasher that doesn't fit. You cannot call Best Buy. There is no way to contact the store directly other than email. If you don't have the person's card or email, good luck. I had to physically go to the store to complain. Staff seemed receptive however, this issue was punted back to the 3rd party installer. They took two weeks to send someone to my house to investigate and its been radio silence since. I have waited 7 weeks for a resolution, followed up several times and been ignored. Zero follow up from the actual Best Buy location. I will never do business with Best Buy again and will do my best to spread the word about how garbage both Best Buy and their 3rd party installer are.