Apple Upper Canada Mall

Avis

• PG

  PS_ GAMING

  3 days ago
  5.0
  Elizabeth is amazing and helpful
• GW

  Grace Wang

  Jun 27, 2026
  5.0
  I came by the other day to buy a Macbook and Matt was super kind and helpful by giving me advice on which model to buy and money-saving tips. Give this man a raise!
• TI

  Tina D LOU. Is

  Jun 11, 2026
  1.0
  I HOPE GOOGLE ALSO ADDS A ZERO STAR OPTION BECAUSE EVEN ONE STAR IS TOO MUCH I purchased an iPad for my son as a Christmas gift and also added AppleCare for two years. Only about five months later, while my son was watching educational videos, the iPad suddenly turned off and would not power on or charge again. I booked an appointment online and visited the Apple Store Newmarket. After introducing myself, I was asked to sit and wait. I waited for more than 40 minutes before anyone came to assist me. During that time, staff seemed relaxed and disengaged, and it felt like customers were not being properly attended to. When someone finally helped me, they attempted to turn on the device but could not. I explained the situation in detail, including that the device had been fully protected with a case and screen protection and had not been dropped or exposed to water. Instead of a proper diagnostic explanation, I felt I was being blamed and even accused of intentionally damaging the device to get a replacement. The tone of the conversation felt unprofessional and disrespectful. I was then told I might need to pay between $30 and $129 + Tax for inspection or repair, even though the device had AppleCare and showed no signs of physical damage. I requested to speak with a manager, but unfortunately, the response was the same and there was no attempt to properly resolve the situation. I left the store extremely disappointed. Afterwards, I visited the Apple Store Yorkdale without an appointment. The experience there was completely different. I was greeted professionally, and within minutes a specialist carefully examined the iPad using proper diagnostic tools. They clearly identified the issue as a logic board failure, with no signs of impact, water, or misuse. They explained everything clearly, treated me with respect, and immediately offered a replacement under Apple Guaranty not AppleCare . The replacement was ordered at no charge, everything was handled efficiently and professionally. The difference between the two locations was extremely noticeable. One experience felt dismissive and unprofessional, while the other was respectful, knowledgeable, and solution-focused. Based on my experience, I would strongly recommend seeking support at the Yorkdale location if you expect proper customer service and technical expertise.
• AA

  Abdul Raoof Ayaan

  Jun 4, 2026
  5.0
  Sam and Nabeel did an amazing job repairing my iPhone at the Apple Store under AppleCare. The process was smooth and easy just a brief wait of a couple hours. Highly recommend them!
• JH

  Julie Hoffman

  May 27, 2026
  5.0
  Big thank you to Kareem who fixed my older ipad not connecting to its Smart Keyboard (& not updating to most recent OS due to lack of space). I had no appointment but he was able to help me by downloading the software, and installing it on the ipad and then restoring from my icloud backup. Took 1 hour and he was so pleasant and helpful and really knew his stuff. He provided a low key pitch on trade-in value & price of a new ipad. Thank you so much!!