Best Buy

Avis

• BS

  BALRAJ Singh

  Sep 21, 2026
  5.0
  Pratik is always available when I need assistance and consistently goes above and beyond to make sure everything is taken care of. His knowledge, professionalism, patience, and willingness to help really stand out. No matter what I’m looking for or what issue I need help with, he takes the time to understand my needs and makes sure I leave completely satisfied. It’s rare to find someone who provides this level of customer service consistently. Pratik is a true asset to Best Buy, and I genuinely appreciate all the help and excellent service he has provided over the years. Thank you, Pratik, for always going the extra mile!
• XX

  XSuperX21

  Sep 15, 2026
  1.0
  My friend had a very disappointing experience with the protection plan at Best Buy. Her printer was covered by a warranty, but when it stopped working, the store did not provide a proper solution or replacement. She depends on this printer for her business and had an important project with a deadline. Because the printer was not repaired properly and she was asked to wait again, it caused serious delays and negatively affected her work and business. What is the point of paying extra for a warranty if you cannot rely on it when you actually need it? They should understand that for some customers, these devices are essential for their jobs and businesses. Based on what happened to my friend, I would not recommend paying extra for this protection plan.
• OL

  Ottawa Ladies

  Sep 15, 2026
  1.0
  I do not recommend purchasing the extended warranty or protection plan for printers or other electronics from Best Buy. They make it sound like you will be protected if something goes wrong, but that does not mean they will replace the item or refund your money. In my experience, even after the device was repaired and still did not work properly, the solution was to send it for repair again instead of replacing it or offering a refund. Think carefully before paying extra for the warranty. Don’t assume it means an easy replacement or your money back, because that was not my experience. I would not purchase this protection plan again.
• WM

  Wisam Mustafa

  Sep 14, 2026
  1.0
  I’m very disappointed with the warranty service at this Best Buy location. When you purchase the two-year protection plan, they make it sound like if anything happens to your printer, you can simply bring it back and have it replaced. A few months later, my printer had a problem. Instead of replacing it, I was told it had to be sent for repair for about 10 days. After waiting, I got it back and it still did not work. I was originally told that if the repair didn’t fix the issue, I might be able to replace it. However, when I returned to the store, they wanted to send it for another repair for another 10 days. I explained that I use this printer for my work and I have important projects that must be completed by the end of the month, but the staff were not helpful or willing to offer another solution. Based on my experience, I would not recommend paying extra for the two-year protection plan. The promises sound good when they are selling it to you, but when you actually need the warranty, the experience is completely different.
• MK

  Mahdiyar Khalilzade

  Sep 3, 2026
  1.0
  I bought an ASUS laptop from Best Buy in July 2025 and came to this location for help when it died completely at 13 months. What is this store's fault is what came after. I came in to speak with the Store Manager about it. I waited more than an hour. She never appeared. I was eventually handled by an Assistant Store Leader who gave me a list of the protection plans I hadn't purchased, which I already knew, and nothing else. I was told she'd speak with the manager and get back to me. Two days later I got an email repeating what I'd already been told at the counter, word for word. At no point did anyone actually engage with what I was raising. There is a difference between "we can't help you" and "we haven't listened to you," and this was firmly the second. The one genuine exception: the Geek Squad staff were excellent. Knowledgeable, straight with me about what they could and couldn't do, and clearly trying to help within their limits.