East Side Mario's

Avis

• FM

  firoz madhani

  Aug 10, 2026
  2.0
  We ordered the trio sampler platter. The lasagna portion was so tiny that it felt insulting. I wish I had taken a photo it was nothing like the picture in the menu. And the chicken parm was burnt to a crisp. Very disappointed with our meal! Another odd thing was that there were hardly any customers in the restaurant and it was peak lunchtime. Should have taken the hint and chosen another place.
• AH

  Alicia H

  Aug 7, 2026
  5.0
  This review is specifically for Sergio. His service was beyond exceptional. We had lovely chats with him while he was checking in on us. He was very attentive to our families needs. This is the first time someone has ever offered at a restaurant to take the kids orders first so we could feed them and then pace our order to arrive after we've fed them so our food wouldn't get cold. You can see Sergio really cares about what he does. Sergio thank you for your kindness and efficiency. You are a true example of what customer service should be.
• DK

  Dorothy Kelu-Wu

  Aug 6, 2026
  3.0
  I would love to give it 5 stars but ever since management changed, I can't. I have had multiple bad experiences at this location like getting cold food after waiting an hour and still needed to argue with the manager. I'm allergic to mushrooms which I mentioned everytime and still manage to get them in my meal. I feel servers there are a bit overwhelmed since they have to look after multiple areas... Management really need to step up their game.
• TV

  Timothy Vernon

  Aug 5, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an amazing experience at East Side Mario’s, and a big part of that was our server, Jayda. From the moment we sat down, she was friendly, welcoming, and incredibly attentive. She made sure our drinks were always full, checked in at the perfect times without being intrusive, and made us feel genuinely valued as customers. The food was fantastic, came out hot and fresh, and the overall service was flawless. Jayda’s positive attitude, professionalism, and attention to detail really stood out and made our meal even more enjoyable. It’s rare to receive service this good these days, and Jayda absolutely deserves recognition. If you’re dining at East Side Mario’s, I hope you’re lucky enough to have her as your server. I’ll definitely be back!
• LD

  Lisa D

  Aug 3, 2026
  5.0
  We had such a wonderful experience at the Heartland East Side Mario’s, and Jada truly made our visit exceptional! From the moment we sat down, she greeted us with a warm smile and made us feel so welcome. She was attentive, friendly, and always one step ahead—making sure our drinks were topped up, our endless bread and salad kept coming, and that we had everything we needed without ever feeling rushed. Jada has a genuine, positive energy that turns a regular dinner into a memorable experience. She was knowledgeable about the menu, checked in at all the right times, and made us feel like valued guests. Great service is hard to find, and Jada absolutely went above and beyond. If you’re visiting the East Side Mario’s Heartland location, ask for Jada—you won’t be disappointed! We’ll definitely be back because of her outstanding hospitality. Thank you, Jada, for making our meal so enjoyable! 🌟🍝❤️