Best Western Plus Toronto Airport Hotel

Avis

• MG

  Michael G

  Aug 26, 2026
  5.0
  I never want to tell my secrets but this hotel is absolutely the best. I used to work for Hilton properties for 3 years and Best Western airport Toronto beat everything hands down. I've stayed at this property 4 times and have not been disappointed ever here. I'd like to give a shout out to the fantastic stuff but specifically Lloyd, Clay and Zhenya. Even though I've been to this property only a couple times these 3 staff members always remember my face and accommodate me 110%. How is it possible to go more than a 100%?? Mathematically it's impossible but this hotel makes it happen. I will be back many times over.
• SM

  Steve M

  Aug 25, 2026
  3.0
  The airport shuttle is the best feature of this hotel. The rooms are clean, although the bathrooms didn't have fans which was a bit questionable. The hot tub and gym were being fixed when we were there, which was unfortunate - it's in need of a few upgrades with outdated and rundown equipment. Pool is pretty decent if you have kids. There is no breakfast included, and the hotel restaurant is pretty mediocre. The location in a fairly industrial area makes walking to restaurants pretty uncomfortable. Given that many of the hotels in the area have shuttles anyway, I'd recommend looking elsewhere as a first choice, but if there's a good deal it should suffice for a one night stay to catch a flight in the morning.
• GL

  G L

  Aug 19, 2026
  2.0
  2026.08.19. It's best feature I really like about staying at this hotel is it's location, for its closeness to the Master Steaks truck stop, a five minute walk, but not really close to anything else other than a Subway sandwhich store and a gas station. With a car, location isn't an issue. Without a car, think twice before booking here. It's not great to stay at a location where there's practically nothing to do other than two food options and a gas station within a 15 minute walking radius. Complimentary airport shuttle isn't as frequent as I remembered. A small indoor swimming pool.
• JT

  Jamie Templeton

  Aug 12, 2026
  1.0
  If i could negative stars I would. Called this place and made a reservation, with live person, over the phone for three adults and one infant for a park and fly before a trip. Had the reservation for about a month and the day before we arrived they sent a very non descript email saying they canceled our reservation. After several emails confirming our stay I missed the cancelation email. No phone call, no warning, no attempt to rectify supposed payment issues. I would have thought a live person could have told me the requirements at the time of the booking but no. Arrived at the hotel to find that they had canceled it and booked everything up completely. Leaving us and a brand new baby completely stranded 2 hours from home at 10:30 pm the night before our trip. Worst hotel experience Ive ever had, and the person at the desk didn't apologize or offer any sympathy or help whatsoever. Dead pan. I will Never stay here again, nor will I ever recommend this place. I will tell everyone I know how poorly we were treated. The response from management says I was provided the credit card information that was confirmed by me, however this is definitely not the case. The hotel had no such communication with me regarding discrepancies in payment information, nor was I ever given the opportunity to confirm them. The only communication I received before the cancelation were automated reminder emails saying they were anticipating our arrival. Our stay was to be charged on arrival, and zero attempts were made to contact us about any payment issues. Just a cancelation email titled 'your reseration' was sent. The email itself didn't even offer any way to rectify the situation. My phone logs show no calls from the hotel and none of the previous email messages mention any payment issues whatsoever. I booked with a live agent from the hotel (not a booking site) who said that everything checked out and we were good to go. I can't think of any hotel that wouldn't call if there was such an issue. It makes me think that they overbooked and dropped us from the roster.
• AK

  A K

  Aug 8, 2026
  1.0
  Super rude lady at check in desk Mumbled something and said something under her breath when I checked in. When confronted, she said she’s talking to her colleague (who was helping another customer check in at the time) No sense of customer service and definitely not welcoming. When booking this hotel, it said rollaway beds are available. When I asked, they said they have none and it’s a fire safety hazard. Additionally, it said they have a luggage storage. When I asked about this, the lady said take all the luggage to your room. So if you’re expecting luggage storage, forget about it. Her manner of speaking was absolutely ridiculous and she has no manners whatsoever. Kept talking to us in a very rude tone and almost yelling at us. When requesting airport shuttle, she said it’s not available at the time we want due to our luggage. When we went back after 30 mins, another lady was able to get us the airport shuttle for the time we requested. She seemed like a very racist lady and has no sense of customer service whatsoever. She should definitely not be working at the friend desk if she’s unable to be friendly and cannot help people who are visiting this hotel. Says black out curtains in the hotel room description, but that’s a lie. The curtains are not blackout at all either. Rooms are not that great either for almost $300 a night. Save your money and go to a hotel that is more welcoming & friendly and worth the money. They don’t care about their guests here And there were bugs on the curtain