Best Buy Express

Avis

• PS

  PaPa SEBAS

  Sep 26, 2026
  5.0
  Amazing experience every time. Sagar the assistant store leader is fantastic. His customer service is exceptional. I always save money and end up satisfied everytime. @bestbuy Sagar for CEO!!!!
• MN

  Michelle Nwakogo

  Sep 26, 2026
  5.0
  Aishwarya had great customer service and took very well care of my family and I. We had a lot to do and she was very patient with us.
• CD

  Cat Dad

  Sep 18, 2026
  1.0
  I came into Best Buy Express to buy an Xbox they had in stock. When I entered the store yesterday around 2PM there were 5 associates all huddled around one customer, two were actively trying to upsell her while the other three were on their phones and laughing. I asked one of them for help and they told me to wait my turn. I don’t see why you need all store associates engaged with one customer, I then left and went to the EB Games and made my purchase there.
• FS

  F Sheraida

  Sep 12, 2026
  1.0
  I had a very disappointing experience with “Ayan” regarding my screen protector warranty. Despite having a valid warranty and receipt, he was completely dismissive and patronizing. First, he falsely claimed the item was not showing in the system. When I showed it to him and pointed it out on the shelf, he became agitated and refused to honour the warranty. He then insisted I either return to the original store I bought it from or call customer service to have it shipped (he said that I will have to pay for the delivery fee!). He also refused to check my purchase history, denied that the warranty applied to across Best Buy locations, and wouldn't let me speak with a manager arrogantly claiming he had years of experience working with Bestbuy which made his decision final. I eventually went to the Best Buy Mobile across this store, where they honored my warranty immediately and without giving me attitude. I will never step foot in this Best Buy again!
• PS

  Piyush Sachdeva

  Aug 30, 2026
  1.0
  ⭐ 0 STARS – Extremely Poor Customer Service and Misleading Trade-In Experience I am extremely disappointed with my experience at Best Buy, particularly with an employee named Eno. What should have been a simple phone purchase and trade-in turned into a very frustrating experience. When I initially discussed trading in my phone, Eno told me the trade-in value was $400. I immediately disclosed the condition of the phone, including that it had a crack on the back and that the charging port was having issues. After checking the system again, Eno told me the value would be $280. I agreed to this amount because I was told the trade-in credit would be applied toward my next phone bill. That was an important part of my decision to proceed. Unfortunately, there was a system issue and Eno was unable to complete the trade-in that day. I trusted him and left my old phone at the store, believing the trade-in would be processed once the system issue was resolved. The following day, I received a call from Eno telling me that the trade-in value showing in the system was now only $80. Even though I was extremely disappointed by this change, I was willing to accept the $80 simply to resolve the situation. Then I was told something completely different from what I had originally been told: the $80 could not be applied toward my phone bill and could only be provided as a Best Buy gift card. At this point, I felt that the terms of the transaction had changed multiple times: $400 → $280 → $80 → and finally, $80 as a Best Buy gift card instead of a bill credit. My main concern isn’t simply the lower trade-in value. My concern is the inconsistent information and communication throughout the entire process. I disclosed the condition of my phone from the beginning and agreed to the $280 amount based on the information I was given. I also trusted the employee enough to leave my phone at the store when the system issue prevented the trade-in from being completed. What went wrong: * Initial trade-in quote: $400 * After disclosing the phone’s condition: $280 * I agreed to $280 based on the understanding of a phone bill credit * Trade-in couldn’t be completed because of a system issue * I left my old phone at the store trusting the employee to complete the transaction * The next day, the value changed to $80 * I accepted the $80 * I was then told it could not be applied to my phone bill * Instead, I was offered a Best Buy gift card This was an extremely poor customer experience. Customers should be given clear, accurate and consistent information before handing over their device or agreeing to a transaction. I strongly recommend that store management review this transaction, including the trade-in process and the information provided to me by Eno. I hope management takes this feedback seriously because this experience has significantly damaged my confidence in shopping at Best Buy. 0/5. Very disappointing experience.