Apple Square One

Avis

• VC

  Voice CPA

  2 days ago
  1.0
  I have bought most of my Apple products in this store and never had any issues. I have always been happy. I visited today, but the experience was different. For the first time, I met an Apple employee who didn't know much about an Apple product (Apple AirPods Max 2). He also didn't bother to check online to confirm whether his statement was correct. Another employee was talking to another customer while working on our order and ended up making mistakes. We were so disappointed that we didn't buy the products we came to buy.
• AA

  Arshdeep

  2 days ago
  1.0
  I just today went to Genius Bar at square one . Firstly, I had the appointment here for my iPhone battery replacement. Still, I waited for 2 hours to get my battery replaced to a newer one . However, these guys are so creepy that I don’t think that they even changed my iPhone battery or just hand over me the iPhone with the old one. However, the tech guy handling the appointment saying me that I need to replace my iPhone battery after its battery health has gone below 80%. These people are only there to increase sales. Totally disappointed.
• EK

  Ewa Kukawka

  Sep 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ Absolutely outstanding customer service at the Apple Store in Square One! From the moment we arrived, the experience was exceptional — fast, professional, knowledgeable, and genuinely helpful. Every recommendation was spot-on, the advice was incredibly useful, and everything was perfectly configured and personalized for our needs. We left feeling that we had received not just technical assistance, but truly premium customer care. A very special thank you to Joel and Matt. Both of you made this visit genuinely memorable and set an incredibly high standard for customer service. Your knowledge, patience, efficiency, and ability to understand exactly what we needed were second to none. Joel and Matt will definitely stay in our memory as examples of customer service at its absolute best. This is the level of service other Canadian companies could learn from. Apple truly sets the standard — professional, efficient, personal, and absolutely first-class. An unforgettable experience. 10/10!
• AC

  Andres Castillo

  Sep 19, 2026
  1.0
  Extremely disappointing experience at the Apple Store in Square One. The customer service was incredibly frustrating from start to finish. I had to repeatedly chase employees around the store just to get assistance, rather than anyone taking ownership of helping me. I was asked to go through what felt like an unnecessarily long process, only to reach the end and be told that they were sold out of every single laptop. If the store had no laptops available, that should have been communicated upfront. Instead, I spent my time going through the entire process only to find out at the very end that there was nothing available to purchase. The biggest issue here is not simply that the products were sold out — inventory can obviously run out. The issue is the complete lack of communication, initiative, and customer service. I shouldn’t have to chase employees around the store to get basic assistance, only to have my time wasted. This experience seriously made me question the level of training and management at this location. I strongly suggest that Apple management review what is happening at this store, including how employees are being trained to handle customers and communicate inventory availability. I came to an Apple Store expecting a professional customer experience. What I got was the opposite.
• JJ

  Justin

  Sep 15, 2026
  2.0
  Apple is a globally recognized company with a strong reputation for customer service and innovation. However, my recent experience at this location was disappointing. Despite there being more than 20 employees working in the store, I found it surprisingly difficult to find someone who was available and willing to assist me with a product. Unfortunately, this has been a recurring issue at this particular location. Since the store moved to its current location above the food court, I have noticed that it has become increasingly difficult to receive assistance. More importantly, when I am eventually approached, I do not always feel that I am being treated with the level of professionalism and respect I would expect from Apple. I also feel that there may be assumptions being made about me based on my appearance. I look significantly younger than my actual age, and on several occasions, I have felt as though employees have walked past me or overlooked me because they may assume I am a younger customer who is not in a position to make a purchase. During my most recent visit, I stood in the store for approximately 15 minutes because I was interested in purchasing a new phone. Unfortunately, no one came over to assist me, and I ultimately left without making a purchase. I understand that the store can become busy, and I appreciate that employees may have multiple customers to assist. However, making customers feel acknowledged and welcomed should still be a priority, regardless of their appearance or how they may be perceived. I hope management takes this feedback seriously and looks into the customer service experience at this location. In my opinion, additional training, stronger management oversight, and a greater emphasis on proactively assisting customers could make a significant difference. I have always viewed Apple as a company that places a strong emphasis on the customer experience, which is why this particular experience was so disappointing.