Best Buy

Avis

• AC

  Andrew C

  2 days ago
  1.0
  After checking online I went to the Best Buy Markville to pick up a airplane bluetooth transmitter for my ear pods. At around 1:30 pm the place was really quiet but there were at least 6 or 7 staff in the store. I went to the portable audio department but couldn’t find what I wanted. After about 5 minutes I managed to find one staff who said it should be in the TV or cell phone department. At the cell phone department there were three staff standing together but none of them initiated contact until I went and asked for the item. One guy did find me the item but then I wanted to see the other choices. When I approached a specialist (badge: B…T) he seemed disinterested and said there were no other brands. But I knew for sure there were other choices from checking online before going to the store. I tried looking again and eventually another staff managed to find me a better model from the same brand. At that point I was upset at the specialist who didn’t want to lift a finger, and approached him about my dissatisfaction. He started playing with words and said I only asked for another brand and there were no other brands. There were indeed others because I did see them (Avantree) as well as other models. Just seemed to me someone notinterested in his job and with poor attitude.
• JW

  Jerryy Wangg

  Oct 8, 2026
  5.0
  Today I visited your Markville store and met one of your customer service staff Sanjeen. He quickly identified the problem with the product I bought at another store and helped me try to resolve it. He also gave me the best advice, allowing me to resolve the issue smoothly. His professional knowledge and customer-centric attitude made me feel very fortunate to have met him, and I am very grateful for his help. His performance has given me more confidence and satisfaction, and I will definitely choose your store first for any future product purchases. Thank you again, Sanjeen.
• CJ

  Calvin Jia

  Oct 5, 2026
  1.0
  I wouldn't recommend this location if you are looking for a phone plan. I was ready to purchase an annual pre-paid plan via this location with Chatr. The Asian sales rep told me they don't sell Chatr. I knew he was lying because I purchased the same plan for years for my parents. I guess he will not or will get a low commission from a pre-paid plan? I didn't argue with him. I walked away and brought my business to another BestBuy.
• NK

  Natali K

  Oct 5, 2026
  1.0
  The most ridiculous location, I would say. Customer service reps look like fishes in the aquarium and barely can answer any basic questions or suggest the product. I don't know what are they even doing there...just existing, I guess We had questions regarding laptops, those guys were surprised that operating system can be washed away🤣 are they even qualified to work there? Disgusting...
• KW

  Kam W

  Oct 4, 2026
  1.0
  I bought a Google Pixel 10 online when sales. I got it with a dent on the phone (see photo). I went to Bestbuy and asked for exchange. The sales agent after talking to the manager said "this is supposed to be on the phone". I just laughed. And there is no stock to exchange. I can only asked for refund. Update after owner response. I chated with Bestbuy the date I wrote the review. The conclusion I got from the agent is: She said when there is stock, I can order and the chat back with them so that they see what they can do on their side. So no promise, no rain check, no documentation. Why should I take the trouble to do something like that. I left a letter with them to the management. She only said she will keep on file so that next when I call they will have reference. So most probably it will not in the hand of top managment. No way I will go back to Bestbuy