Apple Markville Shopping Centre

Avis

• SW

  Smith W.

  Oct 6, 2026
  1.0
  I just bought a new phone case here, and the cashier who helped me check out was incredibly rude. I asked for a bag, and the way she responded was filled with disdain and hostility. I don’t know if she was having a bad day or what, but I often shop at this store, and the other staff have always been friendly and professional. This was the first time I’ve ever had an experience like this. Nobody expects you to fawn over customers, but basic politeness and respect really aren’t too much to ask. Whatever kind of day you’re having, customers shouldn’t have to deal with your attitude.
• BB

  BellaRoose

  Oct 4, 2026
  1.0
  Not enough employees. My family and I are ready to make a purchase in full and no employee can help. Every employee who is not busy says they cannot help us, and has sent us to the same table where the employee is not available to check us out. I’m very disappointed in the service here.
• ZX

  Zitong Xu

  Oct 4, 2026
  1.0
  I had my iPhone screen replaced at this store. After picking it up, there is a large gap between the new screen and frame, thin paper can slide inside, which breaks the water‑seal. I have travelled back and forth to this location multiple times for this same repair issue. Phone support was unhelpful, communication was unclear and I was kept waiting repeatedly without clear updates. The assembly quality and service experience are unacceptable. I request proper free rework under the repair warranty.
• WT

  Wang Tommy

  Sep 28, 2026
  1.0
  I’m very disappointed with my experience at this Apple Store. I purchased an iPhone 18 on September 20. After only a few days of normal use, I noticed two very small paint chips on the phone. I returned to the store within the return period and requested a replacement with a brand-new phone. However, the store declined my request because of the two small cosmetic marks. I understand that Apple has its return policy, but I was disappointed that no alternative resolution was offered. I expected better customer service, especially for a phone that had been purchased only eight days earlier. I hope Apple can review this situation and provide a replacement with a brand-new phone.
• CN

  Charlotte Ng

  Sep 15, 2026
  1.0
  THE WORST APPLE STORE EXPERIENCE I HAVE EVER HAD. OVER TWO HOURS WASTED AND WE LEFT WITH ABSOLUTELY NOTHING RESOLVED. If you value your time, I would seriously think twice before visiting this store. I would give zero stars if Google allowed it. We drove for an hour to get here for what should have been an extremely straightforward issue: replacing an Apple Watch charger that stopped working after only three months and was still under warranty. When we arrived, we were told that even for this simple issue, we had to make a Genius Bar appointment. Fine. The member of staff told us the wait would be approximately 30 minutes and that we would receive a text when they were ready, so we walked around the mall while we waited. 50 minutes later, no text. We went back to the store and found a queue of customers waiting at the Genius Bar, yet at that point we could not see anyone actually serving customers at the bar. We were told to continue waiting. Another 30 minutes passed. Then another 30 minutes. Then another. We eventually spent around 140 minutes waiting, for an appointment we had originally been told would take around 30 minutes to get to. After more than TWO HOURS, we asked again what was happening and were then told there were still three people ahead of us. At that point, enough was enough. We cancelled the appointment and left. We had driven an hour to the store, waited for more than two hours, and went home without even getting the problem resolved. What I find most unacceptable isn’t simply that they were busy. Stores get busy and delays happen. The unacceptable part is telling customers around 30 minutes and then leaving them waiting for well over two hours without giving them a realistic updated waiting time. Had we been told from the beginning that the wait could exceed two hours, we could have made an informed decision rather than wasting our evening. Our time matters too. This was shockingly inefficient and extremely poorly organised. For a company with Apple’s reputation, I genuinely cannot believe this is the level of customer service being provided in one of its own stores. One star only because Google won’t let me give zero. I will not be returning to this Apple Store.