East Side Mario's

Avis

• NC

  Natasha Cl

  2 days ago
  4.0
  We went to ESM with our young kids early on a Friday evening. We hadn’t been in years but thought we’d try it out again. (Worst case the kids would eat a few home loaves each lol) We were pleasantly surprised! The food was good, on par with ESM but honestly better than expected. Our server was Lilly and she was absolutely wonderful! She was very sweet and patient with the kids and happily filled their homeloaf order every time! lol She was very attentive, pleasant and friendly, and the kids were comfortable chatting with her. Thanks Lilly! We’ll be back for some more homeloaf soon :)
• AR

  Avery Raymond

  4 days ago
  1.0
  I had the worst dining experience of my life at this location. As someone who has been eating at ESM for 20 years I can say I know what to expect from this franchise Fast, yummy, cheapish food for the family. The shortened version of our family dining experience is as followed: Proper drinks weren't brought to the table one drank i " reminded" our server 4 times and got it at the end of the meal just before paying. As a family if 5 we were given 1 loaf of bread and told the kids don't get to eat it, it was for adult meals only. My main was brought out before the all you can eat salad. The kids dessert were brought out at the same time I got my first salad and my end was brought out with the bill. So my main was cold and had to be packed up to got. There was so many more mistakes and problems Ill save you the read. I spoke with the server and manager about our experience and we received "ugh sorry about that" and nothing else was offered as compensation. I emailed corporate about my experience with them and was told to wait for a response from the restaurant. That was a week ago and I have followed up 3 times each time being told the restaurant will be in touch and they have yet too. So If I were you I would try a different location this specific ESM does not have the costomer experience as a priority..or even a thought. **EDIT For the manager, I have filled out the review you sent below aswell as made inninquiry via the main website 2 separate times. Customer service has responded and said someone from your restaurant will get back to me and I have not heard back anything from the your restaurant in over a week despite me trying to reach out.
• DD

  Dais

  Aug 6, 2026
  1.0
  I was sitting in one of the big green booths when I noticed an older bald gentleman sitting at the bar drinking a beer while speaking to a young woman who looked like she was on the verge of tears. I assumed she was an employee and he was a manager based on the interaction. Regardless of their roles, the way he was speaking to her came across as disrespectful, unprofessional, and completely inappropriate. No employee should be made to look that uncomfortable in front of customers. Watching that interaction was honestly upsetting and left a really negative impression of the restaurant. I dont ever want to come back
• CB

  Candice B

  Aug 2, 2026
  5.0
  We were a table of two adults and our three young kids, which is basically every server’s nightmare. It’s been a long time since we’ve had service this attentive. We definitely asked for a lot, but our sever who said it was his second day (Eduardo maybe) never made us feel like we were inconveniencing him. He remembered every little request, even when we asked for multiple things at once—something that’s surprisingly difficult, especially for a newer server. He kept the kids’ drinks topped up, remembered the ketchup, brought extra soup and salad bowls, and had takeout containers ready before we even had to think about asking. On top of all that, he was incredibly charming, patient, and genuinely seemed happy to help. The best part? My 10-year-old said she wanted to leave in the review our server was “a five-star worker.” I couldn’t agree more.
• DD

  Dracothic

  Jul 28, 2026
  1.0
  Decided to give them another try after a decade on my list of resteraunts not to go to. Now I remember why they were on that list. Bland food. Over priced. adding chicken the alfredo was an extra $5 and recived a portion of meat smaller than a chicken strip placed on top of the noodles. The sauce had little to no taste as if it had been watered down. We both ordered meals that included unlimited garlic home loaf soup and salad to only be brought 1 small loaf to start had to basicly beg to get addional.... no refills offered on our drinks. Left full but unsatisfied bad experiance over all. This used to be one of my favorite casual reseraunts sad to see how far down hill things have gone.