Best Buy

Avis

• TG

  twice gram

  2 days ago
  1.0
  The customer service here is honestly very disappointing. I wish I knew the name of the girl with pink hair who was working this morning. Her attitude and the way she spoke to customers were really unpleasant. She should probably receive some additional training on how to communicate with and handle customers professionally. A little more kindness and patience would also go a long way.
• DD

  D Dathan

  3 days ago
  1.0
  Extremely frustrating experience. I and my gf purchased a $1,500 TV from Best Buy, only to get it home and discover that the screen was broken. I also spent around $50 on transportation and installation-related expenses. I was willing to return the TV, but Best Buy was unwilling to do anything about the extra costs or inconvenience. The associate, Luna, was also very dismissive and showed no concern when I explained the situation. Not even a simple apology. Defective products can happen, but customers should feel supported when things go wrong. Unfortunately, that was not my experience with Best Buy.
• SS

  Sonia Sibi

  3 days ago
  1.0
  Very disappointing experience with Best Buy. I purchased a $1,500 TV and spent another $50 on transportation and installation. After bringing it home and unpacking it, I discovered it was broken. I agreed to return it, but Best Buy refused to cover my additional expenses or offer any compensation for the inconvenience. The associate, Luna, showed no empathy or apology and simply responded “okay” when I explained the situation. Products can be defective, but customer service matters. After spending $1,500, I expected much better support and accountability from Best Buy.
• KD

  Kaidyn Deleary

  Sep 19, 2026
  1.0
  very poor service! i came here today to purchase a laptop & other essentials me and my husband needed. a employee came up to us, we told him what we were looking for. i asked him about a deal i seen online, next thing you know he’s telling me that nothing in the store is that price & i should take my business to staples next door or the walmart down the street. very unprofessional, especially judging one off by how much money they have. train your staff better!
• LB

  Laura Bradley

  Sep 8, 2026
  1.0
  No one wanted to help in the computer section. Had to interrupt their conversation about their long weekend to get assistance. Told me it’s probably not in-stock without checking. Then when I asked if they can check because it states it’s in stock at this location online, they begrudgingly found that they in fact did have them in stock. Didn’t want to spend time helping me select an appropriate product, despite coming in for a specific model with specs as a baseline. Had very little knowledge about it, or just didn’t care. So I ended up spending $1000 on the original item that was “out of stock”, which does not suit my needs and is not comparable to my previous purchase (even though I provided the make and model of my previous device and asked if it’s comparable) Was willing to spend more on an appropriate item but he didn’t want to investigate my options. This spend was replacing a stolen item so this felt extremely awful on top of the open wound.