Best Buy

Avis

• PL

  Peter ll

  3 days ago
  1.0
  The store's miscommunication and poor management made the exchange process an absolute nightmare. A customer service agent initially gave me incorrect instructions, forcing me to make a wasted first trip back to the store. On my second visit, even though a supervisor had already saved the exchange item for me, the incompetent doorman forced me to wait, and the whole process took 50 minutes - which could have been less than 10 minutes. It is completely unacceptable to waste a customer’s time like this due to a total lack of communication between staff. The physical device is fine, but this specific location's front-door staff deserve zero stars. The store's excuse was that they were "too busy." Being busy is never an excuse for total incompetence. A supervisor had already set the item aside for me; all the doorman had to do was direct me to the counter, which takes 5 seconds. Making a customer take the whole process for 50 minutes is not a result of being busy—it is a complete failure of basic store management and a lack of respect for customers' time. Using 'we were busy' as an excuse for completely ghosting a customer at the store is unacceptable. This location needs a serious staff overhaul and formal retraining immediately
• AK

  Andy Klu

  Aug 1, 2026
  5.0
  Great store. I needed a new tv, I tried a few places but ended up getting it here. The employee was great he was knowledgeable and didn't rush me. Also the price was better than the other places I tried. I will definitely be going back in the future.
• PP

  PrÁtY

  Jul 25, 2026
  5.0
  Mel(Rommel) should be given a raise… he has the best customer service ever I have received..! Helped us with everything he could…!! Purchased a desktop and it’s awesome..!!
• PS

  pulijala sindhura

  Jul 24, 2026
  5.0
  We have been to many Best Buy locations but this store has given me a great experience! I want to give a shoutout to Dom and the team lead Dan who helped us purchase the LG OLED TV from many options available. They both explained everything we need to know very patiently before the purchase and that helped us to select the right model! Appreciate the level of customer service from the team! Keep it up !!
• SS

  Saleh

  Jul 9, 2026
  5.0
  My recent shopping experience at 1080 Wellington Rd, London, Ontario was excellent. I had purchased an open-box laptop from Best Buy's website, but after a few days I noticed that the space key was not functioning properly. So I decided to exchange it. Sarah from the customer service department assisted me. Since the laptop I had purchased was an open-box item, she explained that they didn't have another open-box one in stock at the location and offered to exchange it for a different model. However, I only wanted the same model, I said her I would rather return it. Sarah when realized I wanna only the same model then offered to exchange it for brand-new one. However, the price of the new one had doubled compared to one week ago. In that time the difference was just 200$$. For the price problem Sarah called her colleague, Dan , came over and was just as understanding and helpful. Dan told me he would try to honor the previous week's price if that is possible. After 10 minutes, he came back with a brand-new laptop WITH LAST WEEK PRICE. A big thank you to Dan and Sarah for their kindness and compassion, and exceptional customer service. They turned what could have been a frustrating experience into a very positive one.