Apple Masonville

Avis

• SR

  Stephanie Rüegger

  1 day ago
  2.0
  While for the people who work here it may be normal to see people buy new gadgets everyday, for those buying something new it can be a special moment, which is compeltely ruined by staff working here who simply do not care to explain a new phone, differences amongst them or anything really - it's simply one more sale. I changed after many years now from an iphone 6 to the newst phone and I had no idea what new features exist but the girl attending me first just rushed me through the sales process and then left me alone to figure out how to set it up. I felt horribly lost. Thank you to Emir (I hope I write the name correctly) and another women who came to check in on me after we asked to help with the follow up steps.
• LK

  L Kaur

  6 days ago
  1.0
  I wish Apple’s customer service was as good as their product. I have been to the Apple Store twice in the past 6 months and both times the service got worse. I would rather wait for few minutes to get assisted than to get help from a person who doesn’t want to help. The person who helped was straight up rude, didn’t seem interested in assisting and just wanted to go to the payment part. I left without buying. I would rather go to other retailers than to go to this Apple Store again. I left the feedback online as well with no response.
• BB

  Brian

  Aug 7, 2026
  1.0
  Avoid this store. They will waste your time. The sales rep signed us up for 3 subscriptions which got charged today. Apple TV, Apple Fitness, Apple Music. We do not approve of these automatic subscription charges. Do not shop at the Apple Store, Masonville Mall unless you want to waste your time on the phone getting charges reversed.
• SC

  Sarah Catania

  Aug 5, 2026
  5.0
  Emir is amazing and so helpful! I recommend seeing him specifically if you go to this location.
• MZ

  Mohamed Zebian

  Aug 2, 2026
  1.0
  Give customers the right info and/or instructions. Having us coming in multi times and making multiple phone calls is ridiculous. Saying I apologize or we should have let you know doesn’t bring back our wasted time or money. Steven, Twan(Twain) and two other associates there that I didn’t get there names need some serious training and customer service refreshers Two weeks, three visits and a couple of phone calls and still don’t have the replacement phone case in my hands. (they all forgot to tell us to bring the old case in with you at each interaction)