Best Buy

Avis

• MG

  Melinda Gallant

  Jun 12, 2026
  1.0
  I have been a customer with Best Buy for the better part of 20 years and to be honest it has been a hassel to deal with them and their third party suppliers. This recent purchase which was a birthday gift from my parents because I am currently in highschool at 44 years old and am on my way to graduating. They were so proud of me that they wanted to get me a reliable computer to finish my studies. My parents don't have a lot of money and I know it sounds silly but for them $399. is a lot. They decided that they would find the money because I had worked hard and they wanted me to finish with the best I could have. They bought me the computer and I have been noticing issues with it. I went into the store directly to get assistance because the third party seller wanted me to send it to them. I had had no problem doing that except that in highschool and doing it online I have deadlines that I couldn't miss. I went to the store in hopes of perhaps exchanging it so I didn't fail the course due to the fact that I would have nothing to do my assignments on. Not only did that not happen but a supervisor in the store treated me absolutely terrible by embarrassing me in front of other customers but then when he went to verify what I was saying with the supervisor I initially dealt with that supervisor flat out lied. I was so embarrassed I left the store asking for the store managers contact information. I went home and sent an email to the store manager and got the same treatment, I was shocked. I have done these types of things before with Best Buy and as mentioned its not the easiest but they found a way. Now I have reached out to their head office and have gotten the same treatment. They want me to video or go into the store to show what is going on. That's ok with me except its not one of those things that happen all the time and would be not efficient to waste an employees time. The product like I have mentioned is only $399 which my parents couldn't afford in the first place but did for me. I'm not even asking for a refund just an exchange for a Chromebook that works. I will never be purchasing another item from these guys. I am absolutely and thoroughly disgusted by how I was treated. From being basically yelled at in the store in front of a bunch of people then to have the supervisor flat out lied to her boss and co workers stuns me and should have been dealt with another way. So now I'm left with a Chromebook that doesn't function right and they wont do anything about it. All I ever wanted was just a simple exchange so I could finish my schooling that I have worked so hard to get and now might be able to finish if this Chromebook quits on me and also my parents losing that money, and really they had to struggle to find in the first place. Sincerely very confused and sad ex Best Buy customer.
• LS

  Lovepreet Singh

  Jun 8, 2026
  1.0
  Very bad customer service, guys if you dnt want to do bussiness please let people know upon entrance, reps are busy taking to each other, they dnt care for customers and i guess you guys put stuff in bags if someone buys it not just hand receipts and box in hand.
• CF

  Claire Foster

  Jun 4, 2026
  4.0
  Best buy in Kingston is the best place to shop for electronics. After all, it's in the name! But I must say that 2 things have been quite annoying over the winter and spring. One is the leaks from their roof. If they don't fix it, mould will become a hazard to their Health & Safety. Two, the numbe of Staff who sneeze or are otherwise sick in our presce is revolting. These people should learn basic hygiene and cough or sneeze in their sleeve, or better, the shou go home. We by o shopping to get their germs. Other than that, a good experience.
• FF

  FSN

  May 30, 2026
  1.0
  Today I walked into Best Buy with every intention of buying a TV. I had cash on hand, there were several TVs within my budget, and I had a few questions before making a decision. I walked around the department for quite a while while multiple employees in blue shirts saw me and acknowledged me, yet not a single person approached me to ask if I needed help. I finally had to approach an employee myself, and he seemed completely uninterested in doing his job. I asked two or three simple questions, and it felt like I was interrupting his dusting. He couldn't wait to get back to whatever he was doing instead of helping a customer who was actually ready to spend money. What makes this even more unbelievable is that there appeared to be several managers or upper management staff in the store at the time. If this is the level of customer service when management is present, I can't imagine what it's like on a normal day. I walked in ready to buy a TV and walked out empty-handed. Absolutely incredible. Best Buy didn't lose a browser today, they lost a customer who genuinely wanted to make a purchase. Extremely disappointed. Update: All right, I'll bite. After your response to my original review, I followed your instructions and went through the Best Buy Contact Us process to see how you intended to "earn back my confidence." I genuinely wanted to give you that opportunity. But I honestly don't understand the logic behind it. I had a terrible customer service experience in your Kingston store, and your solution was to direct me to a system that provided even worse service. I called. The person on the phone couldn't help, didn't know anything about my situation, and ultimately told me there wasn't really anything they could do. Their advice? Go online and submit a chat request. So I did that too. The chat appeared to be automated, took forever to respond, and required me to explain the entire situation all over again. After all of that, I was no further ahead than when I started. I don't understand how a negative experience is supposed to be fixed by an even bigger negative experience. It is amazing how badly this ball was dropped. Instead of picking it up, it felt like Best Buy kicked it right out of the stadium. I'm honestly at a loss for words. This has done absolutely nothing to earn back my confidence. Second update: Somebody from the store finally contacted me. To be fair, he was polite, professional, and genuinely seemed well-meaning. He offered to make himself available if I went back to the store so they could help me find the right TV. Thank you, but I'll pass. I spent 35 to 45 minutes in the store and nobody cared. Then I spent another couple of hours trying to contact customer service. At this point, I'm already about three hours into trying to buy a TV. And now you want me to go back to the store so you can help me? At least offer me a 1% discount. Anything. Some acknowledgement that my time actually has value and that this mess was created by you, not by me. If this happened to me, I'm sure it has happened to other people too. I don't think you guys are getting how badly you dropped the ball on this. You screwed up the first time. Then your solution was worse than the original experience. Then, when somebody finally called me back, the solution somehow became worse again by asking me to spend even more of my own time fixing a problem you created. How are you going to earn back my confidence by making things worse? This wasn't one employee having a bad day. It felt like the store failed, then the company failed, and then the attempt to fix it failed too. I genuinely appreciate the person who called me. He wasn't the problem. But the fact remains that your solution ended up being worse than the problem you created in the first place. And after three hours of my time trying to buy a TV, no, I'm not going back to help you fix your mistake.
• II

  Ishhyde

  May 27, 2026
  1.0
  I ordered an item in February and it was suppose to arrive in April but it didnt. No one called to inform me on delays or any updates. I called many times and it was difficult to reach someone to speak to. Once I got a hold of someone it was obvious they were just giving me false information on pick up date because arrival seem to always be a month away. I requested a refund and that took two weeks to get. Was promised a day and when that day came they didn't have it. I ended up getting a fund and purchased my item elsewhere. I won't be going back to leons in the Kingston area. I purchased from the brick and my item arrived a week earlier than scheduled.