East Side Mario's

Avis

• MS

  Makaila Slack

  6 days ago
  1.0
  Hello, I just wanted to let you guys know the host I had Vanessa was very very rude, gave me and my family attitude multiple times aswell as rolled her eyes at us when all we were doing was asking her questions. I really don’t appreciate her treating costumers that way. This was completely unacceptable and would never expect this from a family restaurant. Other then that food was amazing and our server whose name I’ve forgotten was amazing!
• EZ

  Erika Ziraldo

  Oct 4, 2026
  1.0
  Food was great, exactly what you'd expect from Eastside Mario's however, the staff was absolutely lack luster. I had to get my own take out containers, the restaurant was empty maybe two other tables, and they barely came, they asked us for more soup and salad we said yes and then they brought out our main course which we hadnt asked for yet, and it got cold before we could eat it because we had also just been given more soup and salad. I have never tipped so little in my life. I hope they learn to do better.
• CC

  Craig

  Oct 3, 2026
  5.0
  My family of 8 had a sixteenth birthday party at this location. I have to say, apart from the excellent food and atmosphere..... it was our service that was exceptional- Bradley was our host and he was incredible. Efficient, kind, great with the kids. His service is what keeps us coming back. He is a true example of customer service! The cooks also deserve recognition. Food was perfect and right on time. Thank you Bradley for making it a 16th birthday diner experience to remember . Thanks East Sides !
• DS

  Diluksha Silva

  Sep 28, 2026
  1.0
  I visited East Side Mario’s with my family today to celebrate my birthday, but unfortunately, the experience was very disappointing. When we asked the server a few questions about the menu, her response and attitude were extremely rude and unwelcoming. We felt uncomfortable with the way we were treated, and as a result, we decided to leave without having our dinner. I was especially disappointed because I was looking forward to celebrating my birthday with my family. Unfortunately, the poor customer service completely ruined the experience. I would appreciate it if management could look into this matter and address the situation with the staff member involved. Customers should be treated with courtesy and respect, especially when they are simply asking questions about the menu. I hope management takes this feedback seriously and takes appropriate action to prevent other customers from having a similar experience. Very disappointed with the service, and based on this experience, I would not recommend this location to people I know.
• KS

  keytel Systems

  Sep 19, 2026
  1.0
  Extremely Disappointing Takeout Experience at East Side Mario’s, Upper James, Hamilton I had an extremely disappointing experience today, September 19, 2026, at approximately 1:30 PM, while picking up a takeout order at East Side Mario’s on Upper James in Hamilton. When I arrived, the lady at the reception told me that my order would take 5 minutes. What was frustrating was that it appeared she gave me this estimate without first confirming with the kitchen. After waiting 5 minutes, I went back and asked how much longer it would take. She said “a few more minutes.” When I showed her the timer on my phone, she seemed offended and asked me, “You have to turn on a timer?” I simply explained that I had started a timer because I had been told the order would take 5 minutes. She then went toward the kitchen area and started talking with other staff. From my perspective, the interaction after that was extremely uncomfortable, and I felt that my concern about the wait was not being taken seriously. After another approximately 5 minutes, I asked again how much longer I would have to wait. I was again told 5 more minutes. What was initially communicated as a 5-minute wait ultimately became approximately 22 minutes. The issue was not simply having to wait; it was being repeatedly given inaccurate waiting times and then feeling that my concerns were being dismissed. Finally, when my food was handed to me, there wasn't even a basic “Sorry for the wait” or acknowledgment that I had been kept waiting substantially longer than the time originally provided. This is extremely disappointing customer service. My request to management: Please look into what happened today around 1:30 PM on September 19, 2026, including how the order was handled and how customers are being communicated with regarding wait times. Please also consider providing additional customer-service training to the staff on how to communicate delays professionally and respectfully. East Side Mario’s is a well-established brand, and experiences like this can negatively affect the reputation of the restaurant. A customer can understand that a kitchen may become busy and that an order can take longer than expected. What is unacceptable from a customer's perspective is being repeatedly told “5 minutes” or “a few minutes” when the actual wait is significantly longer, followed by no apology or acknowledgment. I hope management takes this feedback seriously and uses it as an opportunity to improve the customer experience and staff training.