Best Buy

Avis

• PG

  Priscila Gavassi

  5 days ago
  1.0
  The 30 days police to return an electronic item is ridículos. Who create this policy? An item is not open obviously it is exactly the same condition I got, not in sale, it’s new a item has a expires date now? I looked at the website and it’s not helpful at all!!!! I got a simple remote control because I knew I will be in bed for 3 months after a surgery… I never used the remote control because I need to get a new tv. How can I get my money back ?
• SS

  Sanjita

  Sep 26, 2026
  5.0
  I recently had some issues with a laptop I purchased from Best Buy and went into the store to return and exchange it. From the moment I walked in, the staff were so welcoming, kind, and helpful. They were very hands-on throughout the whole process and made sure I understood what was happening. When I tried to exchange the laptop, there was an issue with the tax and the prices were not adding up correctly. I was honestly really stressed because I was worried I wasn’t going to be able to get the computer I wanted. The manager was incredibly kind and patient and helped me work through the pricing issue and the price match. Buying a laptop that costs over $1,500 is a big decision, so knowing that you have staff who are willing to support you when something goes wrong makes a huge difference. I’m so glad I came across such a great team and had the chance to meet them. Their customer service genuinely made a difference in my experience. 🥰🥰
• MP

  Martin Petris

  Sep 21, 2026
  1.0
  If I could leave -5 star I would. I brought my vacuum 3rd time for repair each time they tell me the same story. Each time takes 3 weeks to a month. UnbelievableI'd leave negative five stars if I could. I've brought my vacuum in for repair three times now, and they give me the same excuse every time. It takes three weeks to a month each time. It's unbelievable.
• JC

  J Collins

  Sep 13, 2026
  1.0
  Website said they had my item in stock, I arrived and it wasn't in stock after all. They had almost as many people working as customers in the store and they were all just standing around talking. Took me 15 minutes to get one of them to help me. I'll just buy of Amazon from now on.
• AB

  Adam Brandon

  Sep 6, 2026
  5.0
  When I first walked in I was greeted by a nice guy who asked me what I was coming in to look for. My daughter and I were in search for a new TV. He said “that’s great! Stephen (or Steven) will help you out right over there” and pointed us over to where he and all tvs were. Going in there I knew which tvs i was interested in but wasnt 100% sure which one was the one. Stephen helped evaluate the pros and cons for both tvs and offered me a lot of good info that helped me with my decision. He was very helpful. Thanks bud!