Siège social de DHL Express et point de service

Avis

• MU

  Mehak Umer

  2 days ago
  2.0
  I would have giving no star but just for Omaisha who helped me to get my order giving 2 stars. I had a very frustrating experience trying to receive my package today. My package was stuck with the delivery driver, and despite contacting customer service and even speaking with the management team, I was not given any useful information about where the driver was or when my package would arrive. They couldn’t provide tracking details for the driver or even arrange for the driver to contact either me or their own team. I eventually went to the facility myself and waited, hoping I could somehow get my package. Thankfully, Omaisha at the warehouse was extremely helpful and understanding. She went out of her way to help me, and I was finally able to receive my package at around 8:30 PM. I truly appreciate her effort and kindness because without her help, I’m not sure how this situation would have ended. The front desk staff were also okay and tried to assist where they could. However, the customer service experience over the phone, including the management team, was very disappointing. There was a serious lack of communication and accountability, and I felt like I was left waiting without any real information. A special thank you to Omaisha for actually helping when I needed it. Employees like her make a huge difference. I just hope the company improves its communication between the drivers, facility, customer service, and management so customers aren’t left in situations like this again.
• JT

  JERI TOMY

  Aug 25, 2026
  1.0
  Fed Up – Package Missing, No Support I have never been this disappointed with a shipping company. This is not just frustrating — it’s shady. I’m beyond patient at this point. Who has my package? When will I get my delivery? Why is DHL refusing to be transparent?
• BM

  Brandon Mcdougall

  Aug 21, 2026
  1.0
  D doesnt H handle L logistics L lost O our O order M maybe I its S stolen Both company's cant handle deliveries
• AR

  Anna Rutkowski

  Aug 12, 2026
  5.0
  Great customer service
• AS

  A S

  Jul 31, 2026
  1.0
  What an incompetent delivery service. I will be reaching out to the US business I ordered from to encourage them to use another delivery method. What a garbage company. Not sure why you stated you attempted to deliver my package when you in fact, did not.