Siège social de DHL Express et point de service

Avis

• DA

  Dillon's Audio

  Sep 26, 2026
  5.0
  Another positive experience with DHL. Sebastian was very polite and offered to help me load the roughly 30 KG parcel in the car. It was for work. The box 📦 once again was in practically brand new condition, despite a long journey! Excellent location, definitely going to let the CIO know that we can ship here in the future with full confidence; to avoid delays of the parcel being shipped to our office, which would take a few extra days. In closing, I can't understand the negative/low reviews. I would advise new DHL customers and potential DHL customers to avoid reading these negative reviews. Over 15 years, DHL has been amazing to me. I think many here are blaming DHL for their own mistakes; and my track record of flawless deliveries is proof that DHL takes great care in the service they provide. It's not only in person, it's also their customer service agents and international specialists on the phone; who seem to be expertly trained and are truly resourceful.
• OG

  Onur Guler

  Sep 24, 2026
  5.0
  We had an international shipment coming in and it was on hold at the facility. Sebastian was super kind and helpful, he assisted us quickly in very professional manner.
• II

  irmak

  Sep 15, 2026
  1.0
  DHL Canada is sucks! I have been trying to receive my package for almost a month, and this has been extremely frustrating. I paid for the shipping, but I still have not been able to access my package. I have contacted customer service every day, and I keep being told that my package will be delivered “today,” but it never is. My package was supposed to be delivered to a ServicePoint, but even after repeatedly being told that it would be there, it was never actually delivered there. I have also sent emails and have not received proper responses. It has been almost a month, and I still don’t have my package despite paying for the service and contacting DHL constantly. This situation is completely unacceptable and I just want my package delivered to me.
• FD

  Flora D'souza

  Sep 15, 2026
  4.0
  Overall, efficient, fast and reliable!…especially my first time and it was international shipping! From start to finish, communication was very good; kept me posted every step of the way. I must also commend their local office, PostNet in Brampton, Ontario, Canada; staff Alicia was very helpful in facilitating my pickup shipment from France. I would have given it a 5 star but, just an issue at the final delivery 😞 But I would still highly recommend DHL.
• MU

  Mehak Umer

  Aug 31, 2026
  2.0
  I would have giving no star but just for Omaisha who helped me to get my order giving 2 stars. I had a very frustrating experience trying to receive my package today. My package was stuck with the delivery driver, and despite contacting customer service and even speaking with the management team, I was not given any useful information about where the driver was or when my package would arrive. They couldn’t provide tracking details for the driver or even arrange for the driver to contact either me or their own team. I eventually went to the facility myself and waited, hoping I could somehow get my package. Thankfully, Omaisha at the warehouse was extremely helpful and understanding. She went out of her way to help me, and I was finally able to receive my package at around 8:30 PM. I truly appreciate her effort and kindness because without her help, I’m not sure how this situation would have ended. The front desk staff were also okay and tried to assist where they could. However, the customer service experience over the phone, including the management team, was very disappointing. There was a serious lack of communication and accountability, and I felt like I was left waiting without any real information. A special thank you to Omaisha for actually helping when I needed it. Employees like her make a huge difference. I just hope the company improves its communication between the drivers, facility, customer service, and management so customers aren’t left in situations like this again.