Best Buy

Avis

• AG

  Alena G

  Jun 14, 2026
  5.0
  On Saturday, June 13, at approximately 11:46 a.m., we received exceptional assistance from Sarah, a customer service representative who demonstrated outstanding professionalism. She efficiently facilitated the purchase of our new phone and watch, displaying a friendly demeanor and a willingness to go above and beyond to ensure our satisfaction. Absolutely amazing 🤩 Sarah is the best!
• AD

  AMANPREET DHANOA

  Jun 13, 2026
  1.0
  Terrible experience. The salesperson was extremely unhelpful and lacked basic transparency. I was looking into financing a MacBook Air and was repeatedly pushed to apply before being given clear information. When I asked whether the financing would involve a credit card, I was initially told no. Only after further questioning did the salesperson admit it was through a Fairstone credit card. I was also quoted roughly $33/month for 36 months, but only later discovered that this was actually a lease program and that I would have to pay an additional ~$400 at the end if I wanted to keep the laptop. That crucial detail was never disclosed upfront. Customers should not have to interrogate staff to get the full terms of a financing agreement. Poor communication, lack of transparency, and very disappointing customer service.
• HI

  Hiệp Đinh

  Jun 6, 2026
  1.0
  I bought a gpu here and didnt open it for me found the similar with better price. I came back and wanna return it, they open the gpu and said it "seem" opened. Yea, you guys open it in front of my face and tell me that its opened and cant be refund. Now i have a opened gpu by best buy staff and said cant refund. I suggested ppl need to stop buying stuff at best buy if there is alternative choice somewhere else
• DM

  David Medeiros

  Jun 5, 2026
  5.0
  I would like to thank Rita, Anterprect, and Rubul from the Management Team, as well as Mani from Geek Squad at Bramalea City Centre, for going above and beyond to help me. I initially received poor service and incorrect information from Best Buy’s online customer service (outsourced), which was very frustrating. However, Rita, Anterprect, and Rubul stepped in and took the time to properly assist me with my PC issue. Their professionalism and willingness to help truly made a difference. A big thank you to the entire team!
• CC

  Care Canada

  May 28, 2026
  1.0
  I normally do not leave negative reviews, but my recent experience at the Best Buy store located in Bramalea City Centre in Brampton was extremely disappointing. On Monday, I visited the store to purchase an Oura Ring. Since the item was not in stock, a Best Buy employee placed an order for me and advised that delivery would typically take 1–2 business days. By Thursday, I had not received the package or any delivery notice on my condo door, so I returned to the store to check the status of my order. I showed my receipt to the customer service representative, Kirandeep, and explained that I had placed an order and wanted to check the delivery status. I explained the situation once. The representative initially responded that she did not know what I was talking about. I paused, without providing any additional explanation, and she immediately followed up by saying, "Oh, you want to check the order status." After checking the order, she informed me that Canada Post had attempted delivery and had left a notice. I explained that I had not received any notice and was concerned because I did not know whether Canada Post would release the package without it. Instead of addressing that concern or offering guidance, I was told that it was not her problem and that I needed to deal with Canada Post. I explained that I had purchased the item through Best Buy and that the order had been placed by a Best Buy employee in the store. I was repeatedly told to deal with Canada Post and Best Buy online customer service because the store had no responsibility for the situation. My frustration is not with the delivery delay. Delivery issues happen. My concern is with how I was treated when I came to the store seeking assistance. Throughout the interaction, I felt dismissed rather than helped, and I ultimately left feeling disrespected and insulted by the manner in which I was spoken to. After leaving the store, I returned because I wanted to provide feedback regarding my experience. I told Kirandeep that she was the employee I had dealt with and asked her to provide her name. Instead, she moved away from me, covered her name tag with her hand, and insisted that I would need to deal with her supervisor first before she would provide her name. When I questioned why I needed to speak to a supervisor to obtain the name of the employee I had dealt with, she continued to refuse and called the supervisor. The supervisor later apologized, which I appreciated. However, the overall experience left me feeling that my concerns were not taken seriously and that basic customer service standards were lacking. Customers understand that problems can occur. What customers should be able to expect is to be treated with professionalism, courtesy, and respect when asking for help.