Best Buy

Avis

• ID

  Irish D

  4 days ago
  1.0
  Well, went in to change the screen protector and my visit turned out to be a disaster. When I previously changed my screen protector back in 2025 the Best Buy employee ensured me that my data is in their system and I don't need to bring the paper receipt with me. It turned out that no one bothered to save my data in the system and I had to return back home to bring them paper receipt, so my time was waisted. Their so called "manager" (though their badge said "Assistant Store Leader") whose name is Deep expressed their feelings with the phrase "I don't know who told you what", this is how they assumed responsibility for their work. Going further, they've given me a wrong screen protector that was made for a different model and didn't fit my phone. So, instead of checking first, Deep waisted this screen protector by putting it on my phone and then removing it because it was too long. I'm speechless that incompetent people like Deep are being promoted to managerial positions in this store. It also looks like this Best Buy store's management couldn't care less for the store reputation. Not surprised with 2.7 out of 5 rate and not impressed with the service.
• ST

  Steve Thornhill

  6 days ago
  5.0
  Adrian was so great and respectful helpful with my Aunt purchase of a new cell phone and getting everything set up for her such a wonderful and kind gentleman
• BM

  Bianca MacKinnon

  Aug 9, 2026
  5.0
  The team was fantastic. My brand new camera was experiencing technical difficulties, and other companies had informed me that this was not something they would/could fix. Best Buy made it very simple to send back to the manufacturer, help me purchase extended warranty, and explained the fixing process. My camera was fixed the same week without extra charge.
• AA

  alex

  Jul 30, 2026
  5.0
  love the geek squad staff so pleasant and easy to work with. we were especially happy with our service done by jarred
• JW

  Jessica White

  Jul 19, 2026
  1.0
  So disappointed. They sold me the wrong Apple Pencil 2 different times. The one they sold me today, which they assured was compatible with my iPad was not!! When it wouldn’t connect to my iPad, they told me my iPad had a problem. No problem with my iPad, the pencil is just not compatible. The “team lead” seemed to have no idea what he was doing. A simple google search could’ve cleared this up… and these guys are supposed to know tech without doing a google search. Wasted my time, and money. Now I have to make another trip back to my Best Buy in my hometown to replace my Apple Pencil a third time. I do not recommend coming here at all. The employees seemed like nobody cared.