East Side Mario's

Avis

• TT

  Tina Taylor

  2 days ago
  5.0
  ⭐⭐⭐⭐⭐ We had such a wonderful experience at East Side Mario’s, and a huge part of that was our server, Rose. She was absolutely fantastic! Rose was so down-to-earth and sincere, with just the right touch of humour that made our whole experience feel relaxed and enjoyable. She was warm, attentive, and genuinely seemed to care about making sure we had a great time. Nothing felt forced or scripted — she was simply herself, and that made all the difference. It’s not every day you come across someone who makes you feel so comfortable while providing such great service. Rose has a natural way of connecting with people, and her personality truly made our visit memorable. East Side Mario’s is very lucky to have her. Rose, thank you for making our lunch that much better! ❤️
• RR

  Randolph Chris Ring

  2 days ago
  1.0
  We waited 15 minutes for a table and counted 6 available. We were sat at a table with rickety chairs. My kid wanted to leave and get takeout instead to bring to our room. It was mediocre at best. My kid who ordered Alfredo was shocked to be served bow ties with little white sauce. She is well cultured and expected a Chicken Alfredo. It was far from it. We are not impressed.
• TW

  Tammy Webber

  Aug 26, 2026
  5.0
  Rose was an awesome hostess!! Our questions about meal choices and our pictular tastes were expertly answered. Rose checked in on our progress and topped up on what was needed. Everything arrived at a great flow. The delicious food was half the enjoyment, Rose was the other half that made the meal as pleasant as could be. We had a delightful conversation while paying for the meal. Thank you Rose for being part of our day!! I'll sit down at your table anytime with friends and family.
• AC

  Albert c

  Aug 15, 2026
  3.0
  Thank you, East Side Mario's! Because of your prompt response, I am going to increase my rating by 2 more stars. Cleanliness: The table was wet and sticky. Even after the waitress wiped it down again, the issue remained. ​Service Oversight: She offered cheese for our pasta but forgot to bring it. ​Table Maintenance: After we finished our soups, we left the empty bowls at the side of the table. Despite seeing them, she never cleared them away. ​She almost forgot to bring our dessert. ​Gratuity & Note: Despite these service issues, we still left a 15% tip because we believe she might be a student and are sharing this feedback purely to help her improve.
• TJ

  Theo James

  Aug 3, 2026
  2.0
  I don’t normally leave reviews, especially negative ones, but I felt this experience was worth sharing. I also want to acknowledge that everyone has off days, and I have no way of knowing what our server, Rose, may have been dealing with personally. This review isn’t meant to define her as a person, and it won’t stop me from visiting again. I simply felt it was important to share because no customer should leave feeling the way we did. From the moment we sat down, Rose seemed unhappy to be serving us. She made comments while checking my ID that came across as unprofessional and made me feel uncomfortable. Throughout our meal, we were largely ignored. My friend didn’t receive the drink they ordered until after we had finished eating, and we often felt overlooked. At the same time, we also felt rushed through our meal. The overall experience left us with the impression that we were being judged because we’re young adults (we’re all 20). It felt as though there was an assumption that, because of our age, we wouldn’t tip or weren’t worth the same level of attention. Whether that was the intention or not, that’s how the service came across. To end the experience on an even more disappointing note, when my friend went to pay, Rose abruptly snatched the cash out of their hand. It came across as unnecessarily rude and left us feeling even more unwelcome. I understand one interaction doesn’t represent an entire restaurant, and I genuinely hope this was just an off day. I simply believe every customer deserves to be treated with the same respect and attentiveness, regardless of their age.