East Side Mario's

Avis

• AK

  Alona Korosko

  2 days ago
  5.0
  First time here and we enjoyed everything. Salad and soup was delicious and I really loved roasted garlic fettuccine. Our waitress Cheryl was super friendly and nice. Thank you for nice evening!
• SC

  Susan Clark-Taenzer

  4 days ago
  5.0
  Hanna was an exceptional hostess! The restaurant was exceptionally busy but she handled our request for a table in a very polite way. We had a bit of a wait but Hanna apologized and assured us that she was working on getting us seated. I don’t think I have ever seen someone work so quickly yet efficiently in any restaurant. Hanna is a credit to your staff. Her polite and efficient manner would be appreciated by any and all customers.
• KW

  Kim White

  Jun 9, 2026
  5.0
  Cheryl was absolutely amazing. She is an asset. She is an asset to your company and I would love nothing more than to be served by her every time I come here she was absolutely amazing.
• DM

  DonnaM64 M64

  Jun 8, 2026
  4.0
  Wow, we went there for lunch on Saturday. We were first met by two people who were intoxicated out by the door. So public intoxication. When we entered the restaurant we were seated immediately. Then waited 15 minutes for our server. She had three tables. Two of the tables paid and left so it was just us. During this time I observed a couple of people who came in after us and were immediately offered a menu and followed by drinks in another servers area. We were still waiting for the server. We finally put the order in after 20 minutes. During this time there were a few people wandering around the restaurants who were escorted out. Now the food...The food portions were good. I had the salmon with pasta and vegetables with a garden salad. It was tasty. The people who went to the restaurants had basically a meatball sub with fries. The meatballs were processed, probably shipped in definitely not made on site. The kitchen is clean and the cooks clothes were clean as well. With the activities going on outside, and the people being escorted out of the restaurant I'm thinking probably would not go back. If I wanted entertainment I would go to a live theater and dinner.
• KK

  KnightOnTheTown

  May 30, 2026
  1.0
  If you look through my Google, TripAdvisor, or OpenTable reviews, you’ll notice I rarely leave negative feedback. In fact, I waited a full week before writing this review because I wanted to cool down and make sure I was being fair. Unfortunately, my experience at East Side Mario’s was one of the worst restaurant experiences I’ve had, and it had very little to do with the food. The hostess was incredibly rude, dismissive, disorganized, and unprofessional from the moment we walked in. Her body language, tone, and attitude toward guests were shocking. We watched her tell the couple ahead of us that there would be a 30+ minute wait despite numerous empty tables throughout the restaurant. When it was my turn, I was told there would be a 35+ minute wait because the restaurant was supposedly at full capacity. That simply wasn’t true. While standing there, I checked OpenTable and found reservation slots available every 15 minutes for the rest of the evening. When I politely pointed this out, she refused to listen and spoke to me as though I was the problem. I should have left at that point. Instead, I made a reservation through the app and was seated almost immediately, proving availability existed all along. What bothered me most wasn’t the wait—it was the treatment. I also watched her interact with several other guests behind me, and the same rude, dismissive attitude continued. The bright spot was our server, who was friendly, attentive, and excellent throughout the meal. Unfortunately, the food was only average. The salad contained brown lettuce, and the soup arrived cold and lumpy. I dine out frequently and generally try to give businesses the benefit of the doubt, but this experience left such a poor impression that I’m not sure I’ll return. One employee can have a huge impact on a guest’s experience, and in this case, the front-of-house service overshadowed everything else. Unless significant changes are made to the guest experience at the front door, I cannot recommend this location.