Best Buy

Avis

• PA

  Philip Arthurs

  3 days ago
  3.0
  The store revamp is horrendous. Floor layout is cumbersome. Low stock on virtually everything.
• LW

  lucas wang

  Sep 22, 2026
  1.0
  I had a terrible experience with an employee called Prabhjob I think. Something like that. She's a young Indian woman wearing black glasses. She was extremely rude, I hope the store does something about her.
• M

  Àbdellah Mossadeq

  Sep 13, 2026
  5.0
  Joshua at Best Buy Moncton was amazing. He was extremely helpful, patient, and friendly. He took the time to answer all my questions about an OLED TV, explained everything clearly. You can really tell he cares about helping customers. Great guy and excellent service. Promote Joshua 👍🏼
• LK

  Lamia Kamal

  Sep 8, 2026
  1.0
  Very disappointing customer service experience at Best Buy. I came in specifically looking for a card reader. I asked for help and was directed to the other side of the store, but the information was misleading and I still couldn’t find what I needed. I asked for assistance about five times, and each time I was told someone would come help me shortly. I waited and waited, but nobody came. Staff walked by without even making eye contact or checking if I needed assistance. I felt completely neglected as a customer. I could have simply ordered the item for delivery, but there was a $5.99 delivery charge, so I made the effort to come to the store in person. Unfortunately, the lack of customer service made the whole trip frustrating and disappointing. I expected much better from Best Buy.
• AA

  Aurora

  Sep 5, 2026
  1.0
  Impossible to Reach, Horrible Customer Experience ​Driving an hour into the Best Buy in Moncton just to get a basic update on an order is ridiculous. After being told my item would arrive on Friday, I never received the promised follow-up call. ​Trying to contact the store directly is a complete nightmare. You are forced to navigate a useless automated AI menu, only to be transferred to a distant call center agent who cannot even get in touch with anyone inside the actual Moncton store. ​I spent 45 minutes on the phone....30 of those sitting with a helpless call agent..all to answer a simple question: Is my paid product in stock? ​Offloading customer service to off-site call centers and AI systems while walling off direct communication with local stores is a completely broken business model. Customers should not have to waste an hour of driving and nearly an hour on the phone to do the job your communications system fails to do. Absolute waste of time.