East Side Mario's

Avis

• A

  최희진

  3 days ago
  1.0
  I don’t usually leave negative reviews, but after tonight’s experience, I felt I had to. We are traveling through New Brunswick with our children, and this restaurant was recommended as a great place for families. The food was absolutely delicious, and the atmosphere was warm and inviting. Unfortunately, the service we received from our server, Christine, completely overshadowed what could have been a wonderful family dinner. From the moment we sat down, she never smiled or made us feel welcome. While we were trying to decide what to order, she stood beside our table looking impatient and annoyed, making us feel rushed instead of comfortable. It was honestly very uncomfortable. She also never explained what was included in the menu items. If someone unfamiliar with the menu—or an elderly guest—had questions, they would likely leave without understanding what they were ordering. When we politely asked whether a particular item was included in our combo meal, she simply stood there with an expression and tone that felt like, “Do whatever you want,” offering no real help. The most disappointing moment came when my 6-year-old asked again about the dessert choices because he didn’t understand. Instead of kindly explaining, she simply said, “I told you,” and walked away. That was heartbreaking to watch. Children deserve patience and kindness. We spent over $200 on dinner for our family, and I believe every guest deserves to be treated with basic courtesy and respect. Unfortunately, we did not feel valued or welcomed throughout our meal. If I could, I would give the service 0 out of 5 stars. This is honestly the first time I’ve experienced service like this in Canada. I wanted to leave, but I didn’t want to ruin dinner with my family, so I smiled and tried to make the best of it. On the other hand, I would like to sincerely thank Erin, who wasn’t even assigned to our table. She was incredibly warm and kind to our children, telling them how adorable they were and making them smile. Thanks to her, our evening became a little better. There was also another young blonde server with her hair tied back who was very friendly. Everyone we encountered was kind except our own server. Maybe we were just unlucky tonight, but I truly hope this is not the standard here. I’m taking the time to write this review while traveling because I genuinely believe the owner should know about this experience. The food was outstanding, and the atmosphere was wonderful. The food deserves 5 stars, and the atmosphere was great, but the service from our server doesn’t even deserve 1 star. Erin, thank you again for being so kind to our children. I honestly wish you had been our server tonight. If you had been, I believe our evening in Fredericton could have been a truly happy family memory. Thank you for making us feel a little more welcome. If the owner or anyone from the restaurant would like to see the receipt for the over-$200 dinner we paid for tonight, please feel free to leave a response, and I would be happy to provide it.
• HJ

  Heidi Joynes

  Aug 7, 2026
  1.0
  We went at 2:30pm and waited 15/20 mins for a server to take our order and then waited another 15 minutes for bread. Service was extremely slow. The woman’s bathroom was disgusting. I stepped on something sticky and the toilets were not clean at all. My daughter’s food had hair in it and while they replaced her order it’s still gross. My kids love this place but unfortunately after that experience we will not be returning.
• KS

  Kanyarat Sriwichainchai

  Aug 5, 2026
  1.0
  I ordered two soups through Uber Eats, and I was honestly very disappointed. The Potato Bacon Soup cost around $9, but when I opened it, I was shocked. The soup was extremely watery, almost like diluted porridge or flavored water. There were only a couple of thin potato slices, and I could barely find any bacon. This is not what I would expect from a potato bacon soup, especially at this price. The Wedding Soup was also disappointing. It only had about three small meatballs, with very little else in the bowl. It wasn’t nearly enough for the price and wasn’t satisfying at all. I genuinely want to ask the restaurant: Is this really your standard serving? If so, I don’t understand how a $9 soup can contain so few ingredients and be this watered down. I wasn’t expecting an oversized portion, but I did expect a soup that matched its description and price. Unfortunately, the quality and portion size were far below my expectations. I won’t be ordering these soups again, and I hope the restaurant seriously reviews its quality and portion standards. Honestly, this felt less like a $9 soup and more like flavored water with a couple of potato slices. I hope the restaurant seriously reviews its portion sizes and quality standards. The Potato Bacon Soup also had a noticeably sour taste, which made me question whether it was fresh. I’m not sure if that’s intentional, but it certainly didn’t taste right to me.
• JG

  Julie Goertzen

  Jul 28, 2026
  2.0
  Although our waitress was super nice service was so slow that every part of our meal was cold by the time we ate it. No, it wasn't supper rush at this point it was 8:00 and there was barely any customers in the restaurant. Our teenager go his meal first, it took 10 minutes for mine to come out. By that time, we had asked for more bread and salads. When my meal came out, my husband was informed that the kitchen hadn't started his meal yet. Another wait for him to get his while we ate. At this point, our son was done and I was waiting for bread. By the time we got our bread and salad all of our meals were cold. All simple pasta dishes.
• JP

  Jenny Paul

  Jul 27, 2026
  3.0
  Just “meh”. The food was not very good - kids alfredo was Farfalle with a heavy maybe shredded cheese, not sauce. They had no sides of any sort of vegetable or fruit, and they don’t offer just a soup and salad option for dinner. The house salad and bread are like Olive Garden but the atmosphere is just a standard kinda greasy restaurant. Entree pastas were pretty basic. We were visiting the area and I’d recommend restaurants near the Officers Quarters or waterfront instead. Our waitress (Kylie or Kaylie?) was very sweet and did a great job. The robot waiter was cool.