Apple Polo Park

Avis

• A

  Андрій Жисентаєв

  Aug 10, 2026
  1.0
  I ordered an iPhone with a scheduled delivery time, and Apple completely failed to deliver it. I received nothing, and the store eventually cancelled my order. After that, I asked your support team to simply change the order to pickup so I could go to the store and collect the phone myself. Even this basic request was apparently too difficult for your representatives to handle. The support I received was absolutely useless. I already spoke with one of your assistants, and instead of actually solving the problem, she simply kept blaming Uber and taking no responsibility for what happened. I own a lot of Apple products, and I have never experienced such a pathetic level of customer service from Apple. Apple offers scheduled delivery, takes the order, fails to deliver it, cancels it, and then cannot even provide a basic alternative solution. This is completely unacceptable. I expect Apple to take responsibility for this situation and provide an actual solution instead of passing the blame to a third-party delivery company.
• BB

  Bruce

  Jul 28, 2026
  1.0
  I went there for an appointment but I mistook the time and arrived there an hour early. I was in the store wandering around for more than half an hour. Not a single person came to check on me abt do I need help or something. I went so many apple stores. In Asian countries & American’s as well. They all offered great customer service. But the one at polo park Winnipeg was so very bad. Period!
• SS

  SK

  Jul 27, 2026
  1.0
  ⭐️ 0/5 Very disappointing experience at Apple Store. I visited the store regarding discoloration on the back of my iPhone 17 Pro Max, which is only 6 months old. The staff immediately classified it as “chemical damage” and refused to consider my concern. I explained that this is not an isolated issue and that other customers have reported similar discoloration problems, but my concerns were not taken seriously. I expected better customer service and a proper investigation, especially for a premium device that is still relatively new. Instead, I felt like my concerns were dismissed without a fair review. I have been an Apple customer and expected a higher level of support, but this experience was extremely disappointing.
• JK

  Joe Kuklica

  Jul 27, 2026
  1.0
  Absolutely astonished at the lack of help from apple. My daughter locked herself out of her phone. We brought receipt for the phone. Provided the recovery phone number. Only thing they could do was get us to where we input the old password. Without it we are at a stand still. So the password we need reset we can’t reset without the old password? Common apple that’s so stupid! Train your staff better
• JS

  Juls Scott

  Jul 9, 2026
  2.0
  I have been coming to this Apple location for many years, and unfortunately, this was the worst experience I have ever had here. I have always enjoyed visiting Apple because I expected a certain level of professionalism, patience, and customer care. However, this visit left me feeling extremely disappointed and honestly quite discouraged. The person I spoke with did not seem very interested in helping me. From the beginning, I felt like she was not happy to assist and was more focused on passing me along to someone else rather than taking the time to understand my questions or concerns. I understand that employees may be busy or have other tasks to handle, but the way the interaction happened made me feel like my visit was not important. As a customer who has supported this location for years, it was disappointing to feel like I was just another person being moved along. When someone comes to Apple, especially for support or advice, they are usually looking for guidance from knowledgeable staff who can take the time to listen and provide a good experience. A little patience and a more welcoming attitude would have made a big difference. The most disappointing part was the feeling of not being valued as a customer. It is not just about solving a problem or answering a question; it is also about how customers are treated during the process. A positive interaction can make people feel appreciated, while a negative one can leave a lasting impression. I truly hope this was just an isolated experience and that no other customers have to leave feeling the same way. I have always liked coming to this Apple location and hope that future visits will be better. I still believe in the brand and the service Apple represents, but this experience was unfortunately very disappointing.