Best Western Plus Brandon Inn

Avis

• JL

  Joseph Lee

  Aug 14, 2026
  4.0
  My stay at the Best Western Plus Brandon Inn did not get off to the best start, but I’m happy to say that the experience improved considerably as my stay went on. There were some initial issues with the cleanliness and housekeeping of my room that were disappointing and frustrating. However, once I raised my concerns, the staff were receptive and made an effort to address them. I appreciated that my concerns were taken seriously rather than simply dismissed. The service ultimately became one of the strongest parts of my stay. I also have to give credit to the breakfast. There was a good variety of choices, and I especially appreciated that items such as the potatoes and bacon were fresh. It was a nice change from some hotel breakfasts where the hot food can seem like it has been sitting out for a long time. Everything was well stocked and there were plenty of options to choose from. A special mention to Judy, who was absolutely lovely. She was friendly, welcoming, and added a genuinely personal touch to breakfast. Great customer service from staff members like Judy can make a real difference to a hotel stay, and her hospitality was definitely appreciated. The location was also very convenient, and the hotel had good amenities. While the initial housekeeping issues prevent me from giving the property a full five stars, I think it’s equally important to recognize when a hotel makes an effort to turn an experience around. Overall, what started off on a disappointing note ended much more positively. Between the helpful staff, convenient location, good breakfast, and the way my concerns were ultimately handled, I left with a considerably better impression than I had at the beginning. I would be willing to stay here again.
• LM

  Lilac Milne

  Jul 18, 2026
  4.0
  All the lights in the room are for some reason, cold light. You have the impression of being in an underground parkade at night time even with all the lamps and lights turned on. I think I'd be pretty depressed if I had to stay here long term. The room was spacious, though. Lots of room to move around. The bed was comfortable. We slept deeply. The gym was tiny but no one is in there anyhow. The elliptical machine is so old...it's like something someone would have had in their home in the 90s but now it's worn out. It does work, though! You have to ask for the waterslide to be turned on, and you are not allowed to even take a coffee in a paper cup with you, so if you were planning on sitting at the giant tables on the deck relaxing with your morning cuppa while your kids play, forget it. Although the nice desk lady did say I could leave it on a window sill outside the pool area and come back and take a sip when I wanted to as long as I didn't bring it inside, but it's like, my momma told me never to take my eyes off my drink anywhere. Room temp was excellent! Nothing to walk to around here, but at least it was far away enough from the river to probably not flood.
• HG

  Holly Gerke

  Jun 27, 2026
  2.0
  I booked rooms in April for our trip across Canada in July. When I booked the rooms, I requested 2 king suites, one for my husband and myself, and one for my parents, who are in their late 80s. When we checked in we discovered one of our rooms had been downgraded to a queen so we asked for a discount on the room. We were told "no" they were unable to to that and they would still be charging us the rate for the king suite. They had also put one of our rooms on the first floor and the other on the second at the exact opposite end of the hotel, even though I booked the rooms together and confirmed they would be together. We also discovered that the phones do not work. I asked the woman at the front desk if there was something that had to be done from their end to enable the phone lines and I was told there is a technical issue and none of the phones work in the hotel. I am so disappointed in the customer service and complete lack of care by the manager, Connie Wilson. The service here is uncharacteristic of the service typically provided at the Best Western. Not surprisingly, the hotel is practically empty on a summer Saturday night.
• RR

  Riley

  Jun 20, 2026
  1.0
  Do not stay here if you value privacy, safety, or peace of mind. My recent stay was entirely unacceptable due to hostile management and a complete disregard for guest boundaries. • Severe Privacy Violation: I left my room briefly to move my vehicle, leaving the "Do Not Disturb" (DND) sign clearly displayed. While I was gone, General Manager Connie Wilson entered my room without permission or cause. A colleague in the neighboring room witnessed her entry. Entering a guest's room under a DND sign is a massive security breach. • Hostile Management: General Manager Connie Wilson treats people horribly, acting as though guests are beneath her. She was incredibly rude, aggressive, and unprofessional on the phone, and equally combative when I confronted her at the front desk. She claimed she entered to confirm the room was occupied, which was a blatant lie; she had just called my room to ask me to move my truck and entered the moment I stepped out to do so. the "Do Not Disturb" (DND) sign was also still on the door. • Undisclosed Renovations: The hotel is actively undergoing construction, which was never disclosed prior to booking or at check-in. When I went to the front desk to address this, staff members were actively printing out notice signs to post around the property—falsely claiming guests had already been notified. • Constant Disruptions: Workers repeatedly knocked on my door to perform construction tasks inside my living space, completely ignoring the DND sign. Renovation work should be scheduled between stays, not forced upon paying guests. This establishment completely lacks basic hospitality standards, safety protocols, and customer service. Avoid this place at all costs.
• MW

  Michael Womack

  Jun 8, 2026
  4.0
  Some renovations going on but minimal impact, their truck/trailer Bus parking is dirt however best used if not wet from rain