Best Buy

Avis

• SW

  Sea Weed

  Jun 16, 2026
  3.0
  I hardly go here as it is not that friendly to me. I felt more like a criminal who was kept an eye on during my time spent in that store.
• NS

  Norah Stoll

  Jun 13, 2026
  1.0
  Extremely disappointed with the customer service at this Best Buy location. I recently brought in a brand-new, factory-sealed Apple HomePod Mini that was received as a gift. I had the gift receipt and was not asking for a refund, only to exchange for a more expensive item. Despite the product being unopened, in perfect condition, and still being sold in stores, they refused to make any accommodation because the gift receipt had expired. I understand stores need return policies, but ethical customer service should also allow for reasonable accommodations in situations like gift receipts. Who receives a gift on the exact day it was purchased?? A factory-sealed product with proof of purchase and being exchanged for other merchandise seems like a situation where discretion and common sense could have been applied. Instead, I was met with a rigid interpretation of policy and no effort to find a solution. The staff in this store seem to have no flexibility at all except when they want to pressure you into an expensive purchase. I will be choosing to spend my money elsewhere in the future, where they value customer service.
• TG

  Tanveen Gill

  Jun 7, 2026
  1.0
  ⭐ 1 Star I had a very disappointing experience at Best Buy with an employee named Epic. When I completed my purchase, I specifically asked for both a paper receipt and an email receipt. Despite this, I was only given a paper receipt. When I asked about the email receipt, I had to go through a lengthy discussion to explain that I wanted both. Throughout the interaction, I felt like he was trying to rush me out rather than help me, even though there was no lineup and no apparent reason to hurry. What was especially frustrating was that Epic insisted I would need to create a Best Buy account in order to receive an email receipt. I explained that I have shopped at Best Buy many times before and have regularly received email receipts without creating an account. He continued to insist otherwise until I actually showed him a previous email receipt as proof. Only then did he acknowledge that it was possible. The entire interaction felt dismissive and condescending. I got the impression that my knowledge as a customer was being underestimated and that my concerns were not being taken seriously. Instead of listening and helping, he repeatedly acted as though he knew better, even when the information he was providing was incorrect. I also observed him interacting with a fellow employee in a similar manner. She was asking questions, and rather than having a constructive conversation, he seemed to simply tell her to do things his way without explanation. Good customer service starts with listening to customers and treating them respectfully. If a customer asks for both an email receipt and a paper receipt, that request should be handled without unnecessary arguments or misinformation. Unfortunately, this experience left me feeling unheard and unwelcome. I hope management addresses this issue and provides additional customer service training so that future customers have a better experience.
• MH

  Melika Heidarian

  Jun 6, 2026
  5.0
  Excellent service from Soraya! She was so friendly, patient, knowledgeable, and incredibly helpful while I was getting a new phone today. She made the whole experience easy and enjoyable. Thank you Soraya, for your outstanding customer service!
• MM

  Mjp Mjp

  May 21, 2026
  5.0
  I usually do most of my shopping here, and Ms. Padna has always helped me honestly and professionally. She takes the time to carefully explain all the products and gives customers the space and confidence to make the best decision for themselves. Highly recommended.