Best Buy

Avis

• AK

  Amy Kim

  2 days ago
  1.0
  Before visiting this location, make sure to check Best Buy’s protection plan prices online. They wrote down the four-year plan price as if it were the two-year price, then made it sound like the manager was giving me a discount by saying that the two-year price would cover me for four years. At the time, I thought I was getting a good deal, but later realized I had been misled. Please verify the warranty price yourself before buying.
• CL

  clqiqi l

  4 days ago
  1.0
  We had a very frustrating experience with Best Buy’s cell phone service. My mother and brother went to the store to inquire about phone plans. My mother is under my account, but I am the account owner, and I was completely unaware of this conversation and had not authorized any changes or a new plan. The sales lady did not ask my mother for ID or verify that she was the account owner or authorized to make changes. Despite this, the representative proceeded as if the deal had already been completed. My mother clearly said she had not made a decision. In fact, she was not authorized to make that decision because the account belongs to me. Instead of respecting this, the sales girl pressured her, essentially saying that she needed a phone anyway and could just take it. The deal went through on October 3rd at 2:30pm. This is a serious account security concern. The account owner’s identity and authorization should always be verified before making any changes or completing a new phone plan. When my mother asked to cancel, she was told that the transaction could not be cancelled and the device could not be returned on the day of purchase and that she had to wait three days. I also noticed that other Google reviews have raised similar concerns about account changes being made without properly verifying the account holder’s information. I sincerely hope Best Buy takes these concerns seriously and provides better training to its employees regarding account security, authorization, and professional customer service. This experience was extremely frustrating and has significantly reduced my trust in Best Buy’s cell phone service.
• SN

  Sonja Nahanee

  5 days ago
  5.0
  Great service to upgrade phone as they give option to lease or finance a phone. I went to rogers and they never gave me the option , I like to keep my phones and pass it on to someone indy family.
• SM

  Shayan Erfanian Mehrsaz

  Sep 29, 2026
  2.0
  I’ve had a good experience shopping at Best Buy. They have a wide selection of electronics and accessories, and it’s usually easy to find what I’m looking for. The staff have been helpful, and the overall shopping experience has been smooth and convenient. A reliable place to shop for electronics.
• AD

  Annette David

  Sep 19, 2026
  1.0
  Went to the store to buy a laptop sleeve which showed $41, however when we went to pay we were told its $67, no reasonable explanation was given, moreover the staff couldn’t communicate and also had a hard time covering their mistake. Everyone we interacted with couldn’t speak clearly or explain anything in a reasonable manner. The manager got very defensive only because she was asked for an explanation. Disappointing experience and upsetting as well.