Best Buy

Avis

• MS

  mandana samawati

  6 days ago
  1.0
  Disappointing Rogers Lease Experience I had a Rogers phone lease with a group of Back-to-School discounts. I returned the phone about two months before the end of my lease and upgraded to another lease. The store kept my existing plan because it had several discounts attached to it. Unfortunately, no one informed me that those discounts were tied to the original contract and would expire when the original lease term ended. Two months later, all the discounts disappeared, and my monthly bill increased significantly. I am now paying almost the same amount as someone who purchased the phone outright, despite being on a lease. I feel the store should have explained this clearly before keeping my old plan and advised me of the financial impact. Very disappointing customer service and lack of transparency. I expected better communication from Rogers‌ and best buy representatives 😔😔😔
• AM

  Ava Modami

  Aug 7, 2026
  5.0
  I’ve had such a great experience at this Best Buy. The customer service is honestly one of the best things about this store. Everyone is so friendly, welcoming, and genuinely helpful. Every time I come here, I never leave empty-handed because the staff always take the time to understand what I’m looking for and give me really good advice without making me feel pressured. I’ve received great help from the store manager as well as the teams in different departments, including Mobile, Geek Squad, TVs, and more. Everyone I’ve interacted with has been knowledgeable, patient, and professional. I’ve purchased pretty much all of my electronics from this Best Buy, and I’ve been extremely happy with both the products and the service!
• AF

  Ali Fadaee

  Aug 7, 2026
  2.0
  I’ve been a loyal Best Buy - Park Royal customer for over 6 years and have always had great experiences until my recent visit to this location. I went in to upgrade my phone using a Rogers early upgrade offer. The salesperson (Soraya) immediately told me it wasn’t possible, and I actually had to explain my own Rogers offer and convince her that it could be done. That was surprising and honestly very unprofessional for a Seller!! Second, no one asked if I had my ID before starting the process, even though it was required. I had specifically asked beforehand if I needed to bring anything and was told NO! So I had to drive all the way home and back, wasting a lot of time. Then, after hours of waiting, in the middle of the process they finally checked my old phone and told me it had damage and wasn’t returnable. So I had to leave AGAIN, go to the Apple Store to get it fixed through AppleCare, and then come back to Best Buy AGAIN. So first lesson: TRAIN YOUR EMPLOYEE. Before starting the process of selling a phone, check the customer’s ID and check the device they’re planning to return! These are basic things and should have been done from the beginning. And the story is not over yet. The biggest disappointment was the complete lack of communication between the managers and sellers. The sales manager (Barbod) kindly promised me a $100 Best Buy gift card, which was one of the reasons I agreed to the deal because I planned to use it toward buying a laptop for my son. After he left, I mentioned the $100 gift card to the seller (Alireza , Im not sure for this name), and he literally grinned and told me it wasn’t possible and he gave me $50 gift card ! I asked him to call manager and the another manager (Mahdi) refused to honour the promise and only offered $50, saying he couldn’t approve the rest, couldn’t return anything, and couldn’t even call Barbod because the store had closed after 9pm That makes absolutely no sense. I’m buying from Best Buy, not from an individual employee. If one of your managers makes a commitment to a customer, your internal communication problems should NEVER become the customer’s problem. After nearly 4 hours in the store, I left extremely disappointed. I returned the phone today and I won’t be shopping at this location again. I really hope Best Buy head management and HR take customer service, STAFF TRAINING, customer care, and accountability at the Park Royal store much more seriously. I’m giving 2 stars only because of my positive history with this location over the years, and because of Parham and Rasz, who actually tried to provide proper customer care and handled my return professionally today. Good luck
• KS

  Kirk Simmons

  Jul 31, 2026
  1.0
  Today I had a bit of an emergency with my Apple iPhone 16 Pro. Various friends had tried helping me. unfortunately we all made the matters worse. I thought I’d pop over to Best Buy‘s geek squad. I walked in and went up to the desk. There was nobody there. Two employees came up to the desk , started talking and doing something on their computer. I was kind of antsy and fidgety and nervous because I was getting really scared of what could happen to my phone. I stood there, pleading, waiting for them to see something. They didn’t look at me. Did not acknowledge me. Did not say hi to me. Did not say anything like “someone will be with you shortly”. I waited and waited and waited and waited. Hoping that they perform proper customer service etiquette. They just walked away and left me there. I fear saw a few other Best Buy employees just standing around nearby, doing nothing.So I walked out. I saw a cell phone company across the way. I went in and explained my problem. He took a look at it. Got his tools out. Fixed the problem within a minute. I think the place was called mobile KLINIK Park royal Mall, West Vancouver. Recommend them. We will definitely be going to them for any future service for my cell phone.
• LE

  Linda Epp

  Jul 27, 2026
  1.0
  I am extremely frustrated with this store. This is the third attempt for me to go purchase electronics at this store. On July 13th, I went to the phone department, and there was no employee in sight to offer assistance. I had to go look for help myself, only to find the staff just standing around talking among themselves. When I finally got someone to help me try to find a camera protector for my iPhone 15 Pro, the employee condescendingly told me, "Oh, we only carry the newest versions." He made me feel completely lesser-than and judged just for asking for an accessory for a slightly older model. The staff here clearly only care about pushing high-commission, brand-new items rather than doing their jobs or helping customers. Unprofessional and completely unacceptable behavior. Every time I visit this location, the service is awful. Don’t go to this store. Jump in Park Royal helped me with what I needed with care and excellent service! No need to send me your generic response like you have with others who rate you badly. Extreme change needs to happen with your service and training your employees.