I am highly disappointed with the Timeout passport promotion and their total lack of customer service. In the first week of the promotion, the digital screens inside explicitly stated that collecting all the stamps would unlock reduced pricing at the restaurants. After spending over $1,000 to try every single vendor and complete the passport, the "grand prize" turned out to be just a gift card, towel, and tote bag. This is a massive disconnect between what was advertised on-screen and what was actually delivered. I have been trying to contact management via email for the last couple of months on other things, and I have received zero responses. I don't like leaving negative public reviews, but I hope this finally gets the attention of someone who can look into what happened with those digital screens and address this situation.
I’m giving this 5 stars for the following reasons:
- clean and safe
- comfortable seating and cool vibes
- love the outdoor space with kids area
- many local restaurants
- diversity of cuisines
- great place to people watch
If you were to meet up with family and friends and you all want something different, this is the place to go!
Definitely the nicest “food court” I have been to.
And yes, price is reflected in the fact that these stalls are local (no economy of scale) and rents are probably higher here.
This is the only food court where I feel the next time I go, I need to get my hair and makeup done and dress better!
GF
Ghazaleh Farid
5 days ago
We ate here at Feenie's today and ordered burgers. The burger itself tasted good, but unfortunately, I found three small, hard pieces that appeared to be bone in the meat of one of the burgers.
What was more disappointing than the food issue itself was how the staff handled it. When we brought it to their attention, instead of taking our concern seriously, they laughed and joked about it and told us it was just fat. There was no apology or real attempt to address the issue.
Mistakes can happen in any restaurant, and a simple apology and a respectful response would have made a big difference. But laughing when a customer raises a genuine concern is not an appropriate way to handle the situation and made the experience much more unpleasant.
It’s unfortunate because the burger actually tasted good, but customer service is just as important as food quality. I hope the staff can learn to take customer concerns more seriously and respond with respect rather than laughter.
I’ve been visiting Oakridge Mall for 20 years, so I was sad but excited to see its rebirth.
I decided to visit the new Time Out Market with my partner, who is a chef, because we were intrigued by the idea of an upscale food court consisting entirely of local favourites.
We visited weeks after its initial launch to let the hype die down a bit to allow for a more comfortable visit. However, even mid-week in off-hours, the place was slammed. We could barely maneuver through the crowds of people, and I found the layout of the tables to be quite disorienting.
The bars that are available are a cool concept, although with them being in the middle of the loud crowd, it’s not the usual relaxing or social atmosphere you’d want from a bar.
My partner and I both ordered from 2 different restaurants. I spent around $37 without tax and tip on a main and drink. After waiting about 20 minutes, the food was ready to be picked up. The portion was small even for me, and I have a small appetite, and the food was cold. I did not get the impression that it was made to order.
My partner paid about $45 for a burger, fries, and a drink which he said was genuinely very good.
I think your experience is very dependent on where you choose to eat in the market, but overall I was very disappointed in my experience, especially in something I know that a lot of Vancouverites have been waiting to try for a long time.
Quite honestly, it was a disgusting display of wealth. The experience made me nostalgic for the old Oakridge, and I feel priced out of what used to be one of my main hangout spots as a local. It will take quite a bit of convincing for me to return.
I enjoyed my late weekday lunch here. It wasn’t too crowded, and the spacious setting made it feel relaxed and easygoing. I decided to mix things up with some pasta, Indian food, and a cocktail.
Everything was cooked to order. The pasta was pretty good, nicely al dente with a tasty duck ragu, about what I expected from something under the Ask for Luigi brand. The lamb popsicle curry was flavorful and enjoyable, although the rice was only warm and the naan wasn’t really my thing as I found it a bit bland.
It’s definitely a little pricey, but this is meant to be a more upmarket food hall, so with the nice atmosphere and food coming from some well-known establishments, the pricing wasn’t too surprising. This isn’t your regular neighborhood food court, so if you’re looking for quick and cheap eats, you might be disappointed.
I’m pretty sure I’ll pop back again to explore some of the other joints.