Point de service DHL Express Vancouver

Avis

• HM

  Hannah May

  Aug 20, 2026
  1.0
  I own a small business and I ship a lot of packages. I will never use this location again. The lady working told me she was going to have to open up and inspect my package. I had already printed and purchased a shipping label through Shopify. In my ten years in business I’ve never had a front desk staff tell me they needed to inspect my package and open it up. She told me I needed to stay while she went through it and I did a customs form ( which was already completed through my shopify account). She told me i needed to do customs again because even though i did it she needed to do her job. It gave power tripping and condescending for no reason. Left and went else where with no issue. Btw this was a package with just a hand made bathing suit in it , so nothing huge or complicated.
• EE

  elhombre2265

  Aug 20, 2026
  1.0
  I was there this afternoon, first time using DHL as per customer request, wanted to send computer components to my customer in the States, person at the counter was rough and not helpful when I asked him about the commercial invoice and HS number for my customer. He opened my package for inspection in a rough careless way and the way he was handling the components I was worry he will damage the parts (highly sensitive to static). I noticed lack of knowlege (or training) of this employee, didn't know what was HS, unpolite aswers to my questions and way of handling expensive and sensitive electronics parts (I told him what was inside the box and its value). DHL should be held accountable If my customer report any damaged parts.
• RR

  Rosha

  Aug 17, 2026
  1.0
  So disappointing! They don't print a pdf return label! They used to do it that's why it so confusing and disappointing!
• BN

  behrouz ng

  Aug 11, 2026
  5.0
  Thank you very much Lise! I really appreciate your help, today, and thank you for your service!
• SY

  Sherman Yin

  Aug 7, 2026
  5.0
  Lise was extremely friendly and helpful with sending documents to UK. Her experience made the process easy.