Ladurée Vancouver - Robson

Avis

• NN

  Nila Nor

  3 days ago
  1.0
  This was an awful and completely unprofessional experience. I ordered a hot chocolate and the milk was clearly spoiled and intensely sour🤢. After two sips I felt sick, and my friend tried it too and confirmed it was bad. When I asked to speak to the manager, they rushed over and immediately tried to take the cup away before I could even take a photo.🫨 At first, they just offered to bring me a new drink. When I explained I genuinely felt unwell and asked if they could at least waive our table’s bill, which was under $20, the staff member responded with a condescending attitude, saying the absolute maximum they could offer was two macarons. 😑When I asked to speak directly with the actual manager, I was told the manager wasn’t there and that I’d have to email instead, they wouldn’t even let me get a direct response from management on the spot, insisting they’d “already spoken to the manager”themselves. 🤯This went back and forth for almost thirty minutes before they finally agreed to comp our table, but the dismissive, condescending attitude never changed. Honestly, the money never mattered to me. What upset me was the complete lack of respect and disregard for a customer’s health. They acted like serving a spoiled drink was just routine and unremarkable.
• GE

  George El

  Aug 12, 2026
  5.0
  Such a beautiful spot! I had a wonderful time at Ladurée on Sunday afternoon. The decor is absolutely gorgeous, and the service matches it perfectly. A big thank you to the young waiter, Santiago, who was incredibly polite and welcoming. He really elevated the whole experience for me. I will definitely be coming back. 5 stars!
• B2

  Boha “24-6”

  Aug 5, 2026
  4.0
  I’ve always loved Ladurée as a bakery in Gastown; I order from them often and really appreciate their offerings. But when I visited yesterday morning, there was an Asian lady who took a long time to open the door—I thought they weren’t open yet, but in fact, they had been open for three hours. When I asked about it, her attitude was very rude, and I felt really uncomfortable, so I just left. I usually have a great experience, but this time, it was disappointing.
• HH

  Heather

  Aug 3, 2026
  5.0
  My travelling companion and I came to Laduree on Robson, in Vancouver BC, and it was wonderful to see how well appointed the tea shop was, with all the wonderful treats inside. The European décor, plush seats, wonderful white-glove service and delicious macarons, pastries and tea all gave us a delightful experience. I recommend Laduree to anyone wanting a sweet treat in beautiful surroundings reminiscent of old-world France and Italy.
• FF

  Fatemeh

  Jul 30, 2026
  5.0
  I really loved this place. From the moment I walked in, I was impressed by how much attention they put into every detail. The interior design, the colors, the staff’s outfits, and even the dishes were all so beautiful and thoughtfully chosen. I truly enjoy places that create a special atmosphere through small details, and this place is exactly one of them. My coffee and croissant were delicious, and I genuinely enjoyed my time here. It was such a lovely experience.

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