Apple Pacific Centre

Avis

• PD

  peiman Dadkhah

  1 day ago
  1.0
  I came in for a battery replacement. My iPhone had already been diagnosed as needing a new battery, so I expected a quick visit. Instead I waited over an hour with my two kids, and then they refused the battery replacement. They said there was "a chance" a new battery wouldn't fix the problem, and that I'd need to replace the logic board for about $750. They wouldn't do the repair that the diagnosis called for, and they didn't show me any test result or clear reason why the logic board was the problem. Being pushed from a battery swap to a $750 repair, after an hour of waiting, felt like an upsell, not a diagnosis. I'd appreciate it if Apple did the repair that matches its own diagnosis, or at least showed customers the evidence when it recommends something much more expensive. I also wish they'd been upfront about the wait time.
• IA

  Iman Asemani

  2 days ago
  5.0
  I had a great experience at the Apple Store thanks to Annie Liang. She was incredibly helpful and took the time to understand what I was looking for before helping me choose the right AirPods. She explained the differences between the models, features, and pricing in a way that was easy to understand, and I never felt pressured to buy anything. Annie was friendly, knowledgeable, and genuinely went out of her way to make sure I was getting the right product for my needs. I really appreciated the time she took to help me and answer all my questions. Great customer service and a really positive experience overall. Thank you, Annie.
• SH

  Shawn Hollywood

  Sep 24, 2026
  1.0
  Having been an Apple customer for more than 20 years and spending half of every year away from home, I have been to countless Apple Stores. This location is quite possibly the WORST in North America. Whomever is running this location should resign or take leave and enroll in some type of Management training/courses. The staff are disengaged. Nobody greets you. Theres pools of staff standing around neglecting customers. Almost as if the customer is interrupting the staff. This is not how it is in any other location. Just look at the reviews on here, especially of late. Gone are the days you can get an appointment, get service and be on our way. You need to jump through hoops just to get an appointment. The staff start the appointments late and could care less about you or your device(s). It's very transactional now. There are more frowns on customer faces than smiles. Just visit the store and look around, you will see it for yourself. The employees that ARE actually attending customers, looked frazzled, hurried, and stressed out. Even though visually, it's not even busy? Again, chalk this up to poor management and training. It's a shame that Apple corporate doesn't read these reviews and actually engage. They could easily do a secret shop and see for themselves. Do yourself a favour and choose another location for any of your Apple needs. This place is a disaster!!!
• KV

  Kevin Nguyen cuộc sống tại Vancouver

  Sep 22, 2026
  1.0
  I came and asked for my online order which should be availabke for pickup on September 20th 2026. But for some reasons, apple store kept saying the order will be available for tomorrow. I met an employee-who gave me wrong phone number to call apple cs, I asked her again and also saw her face like I was annoying her. Oh At beginning she gave me like 1800-APPLE....How I could process that to jumber right away?! I called to apple cs and meet Mr AI-which gave me that my order would be available for picking up today. AND I asked Apple representativ to receive different answer. Can't explain why i couldn't receive item on Sunday as Apple store online mentioned....Im still waiting for the item for picking up.... Dissatisfied
• MC

  Mike Cui

  Sep 20, 2026
  5.0
  I normally don’t leave public reviews for Apple stores as I’ve never really had any experiences worth publicly disclosing. It’s always a pleasant experience that’s been fairly consistent across locations. However, I feel inclined to post this review for the excellent service I received from the store manager Cass (I hope I got the spelling right) and the team in general. I picked up two new iPhones at this location on launch day and had screen protectors installed in store, but one of them was slightly misaligned (despite the use of that special machine) and didn’t adhere properly in one corner. After noticing the issue the next day and failing to remedy it myself, I returned to the store for assistance. The sales floor staff tried to redo it three times, but sadly they were all either misaligned or had dust trapped underneath. I wouldn’t say it’s their fault; the screen protector machines do see lots of use and a busy retail store isn’t exactly the cleanest environment. At one point, Cass got involved and informed me of their screen protector redo “policy” (wasn’t really a hard policy, she told me it was mainly to reduce waste) as the issue was initially believed to be with product quality rather than the installation. Somewhere along the way, there seemed to have been a miscommunication within the team, as someone allegedly said I’d had the screen protector redone 6 times when it was only half that amount (I had a total of 4 screen protectors and installations at this point). I was informed that I wouldn’t be able to get any more redos, even if I came back another day. They said I could still get a refund for the screen protector, which I did, ready to try again at a different location since I didn’t want to cause any issues with this location. However, before I left, I ran into Cass so I decided to discuss the situation directly with her. She wasted no time in looking into the whole situation to set the record straight, and after understanding exactly what happened, made sure I was taken care of. She was extremely caring throughout this whole process and I ended up leaving with a screen protector installation that had none of those alignment or dust issues. As someone who also works in customer service/retail, this level of service seems increasingly hard to come by in the wild, even though my concern was very reasonable. I’m glad to see that it still exists here.