Best Buy

Avis

• MK

  mandeep kaur

  2 days ago
  5.0
  I would like to give a special appreciation to Shezal for her excellent customer service. She always takes the time to understand customers’ needs and feelings and genuinely tries to help. Every time I visit Best Buy, she is there to assist me with a positive attitude and great understanding. I really appreciate her hard work, patience, and dedication. She is truly an amazing employee and a great asset to Best Buy!
• AA

  Akshita

  6 days ago
  5.0
  Ramneet provided outstanding customer service at Best Buy. She was friendly, knowledgeable, and very helpful throughout my visit. She handled everything professionally and made the experience stress-free. Best Buy is lucky to have her, and I believe she has the skills and leadership qualities to be a great manager in the future. Highly recommended!
• JL

  Jeffrey Liang

  Aug 17, 2026
  1.0
  Terrible customer service and misleading pricing. As soon as I entered the store, I went to the headphone section and picked an item. After browsing the store for nearly an hour, I was shocked at checkout when told the price was higher.I disputed this and went back to the aisle with a staff member to double-check. The shelf tag clearly displayed the lower price. However, the manager refused to honor it, giving me an ultimatum: either pay the higher price or choose something else.Your staff failed to update the price tag for over an hour, yet you forced a customer to pay for your employee's mistake. This is completely unacceptable and unprofessional. I do not recommend this store.
• NS

  NARINDER SINGH

  Jul 22, 2026
  1.0
  I recently visited the Best Buy at Surrey Central to finance a purchase. An employee named Vishu told me that applying for financing would only involve a soft credit check. Based on that information, I proceeded with the application. Later, when I returned to the store with a friend, another employee told me that the financing application involves a hard credit check. When I asked Vishu about the conflicting information, he changed his explanation. Instead of clearly explaining how the credit check works, he said it “depends on the situation” but did not explain what those situations were. This left me confused and concerned because I had relied on the information I was originally given. As someone who was unfamiliar with Best Buy’s financing process, I expected clear and accurate information before making a decision that could affect my credit. Unfortunately, I did not receive consistent or professional guidance. I hope Best Buy provides better training so customers receive accurate and consistent information about financing and credit checks.
• DY

  Daisy Ya

  Jul 15, 2026
  1.0
  Absolutely abysmal customer service. We ordered a fridge on June 30th for a July 9th pickup. When we showed up on the 9th, we were told it wasn't ready and to 'wait for an email.' We waited another full week and went back, bringing both our physical and email receipts. Incredibly, the staff told us they couldn't find our order in their system. Their only 'resolution' was to tell us to go back home and wait for a pickup email—for an order they just admitted they couldn't find! Trying to get this sorted, we contacted their live chat support, only to be told that they also can't find the order and that we need to go back to the store to resolve it! We are stuck in an endless loop of being passed back and forth. We have already paid for this fridge. Being told the order doesn't exist by both the store and online support, with zero effort to fix it, is completely outrageous and ridiculous. Save yourself the headache and shop elsewhere.