Best Buy

Avis

• HP

  Harleen Kaur Punia

  3 days ago
  1.0
  Best Buy Scott Road – Disappointing Customer Service I’m a regular Best Buy customer and have purchased and returned items at different Best Buy locations before, so I was very disappointed with my experience at the Scott Road location. I went there to return a laptop that I had purchased from another Best Buy store. The cashier, Raj, told me that he could not process the return and that I had to go back to the store where I originally purchased it. I asked to speak with the manager, Jeevan, who asked Raj to check with another cash booth to see if they could assist. Unfortunately, I was given the same response and no one was able to help me. What was most frustrating was that instead of trying to find a solution or properly assist me, I was simply told to travel back to the original store. As a regular Best Buy customer, I have never experienced this kind of situation at other locations. I understand that there may be certain return procedures, but I expected better customer service and assistance in understanding what could be done. Very disappointing experience at the Scott Road location, especially considering my history as a loyal Best Buy customer.
• SS

  Sp

  Aug 14, 2026
  1.0
  August 10 ,2026 Incident in store at Surrey location 88th street between 6-8:35 pm - I was looking for products I wanted to buy, when my eye fell on the game boxes three store employees ( girl) standing in front says “ we were having such good talk till now this customer is looking at the boxes, look at her shoes how she is wearing and tells the other girl to ask what she needs “ this girl comes laughing at me asking what I need , I knowing that she was pretending I ask her what she says we don’t have in store, I say “ I will look for other gadgets” she says ok and then when I look at the phone the manager of store comes violently with force and screams “ we are closing are you buying something” when I say “ I was going to buy but with such behaviour I won’t buy” then the manager and other team member in a group laughs makes faces mocks at me and the manager says I will get you out of my store , when I tell her “ there is other customer inside and you didn’t announce the closing time which all store does 10 mins before closing” she says the other customer is buying here that’s why he is here , we don’t announce, then she was trying to proof her action by saying my colleague went around and said we are closing “ which the colleague didn’t and the manager was lying on my face “ when I said she didn’t” the manager changes her word by hesitantly saying “ she didn’t I went around and I was saying” - another lie she was standing with group of people and partying that why she hesitated on saying that , then she says now I am saying this to you “ then you didn’t say it and you say it now then you should not have come and told me to go out you are closed” haven’t the Best Buy taught you when you don’t do your part right of informing people when it’s closing you don’t tell now and ask are you buying something , when I return back to store to say how she behaved was not right she comes closer to my face and while talking when spit falls on her tshirt she does “ has” and sends another store staff to follow me till home and he follows me till my place of worship stand outside the door till I come out, when I come out he follows me again and tells me to come to the store or he will call police as what I didn’t wasn’t right for them but what he and rest of the staff members did wasn’t right for Me. You get shit when you shit on someone. The Name of the store manager was Kapoor “ she says I am the only store manager here “ she thinks there is no body to report to and that’s why she behaves thinking people will only complain to her , I should file complaint with police about locking me inside the store harassing me following me
• CN

  Christopher Ndubuisi

  Jul 28, 2026
  5.0
  Nice deals. I've shopped here twice with good deals. Got some tablets and fun stuff for my kids in 2024 black Friday. And recently got a phone with exceptional deal. I don't remember the name of the shop assistant that attended to me. But he was super nice and knows he job very well. Took time to talk me through different offers. I recommend best buy for electronics.
• DD

  Daniel

  Jul 25, 2026
  1.0
  I went to best buy today to have my z fold 6 inside screen protector replaced under the Geeksquad full protection warranty as they did for me a year ago because the original also started detaching in the middle. The store seemed pretty calm with staff standing about so I thought it is probably a good day for a warranty repair and not take their time away from sales. My BestBuy warranty is still active for another year. They then told me they didn't do the inside screen. But I had to tell them that they did at this location last time and it's their screen protector. They checked the system and all good but they said they have to check if they have it now. Then they said that they upgraded their machine and no longer can do this and that they do not have any more of those screen protector that are big enough for my z fold 6 screen size as all of theirs is small and they only have for the z fold 7. But then I thought maybe the z fold 7 screen is pretty much the same size as the z fold 6 but didn't say that to them. They said that Central City Best Buy may have the older machine to help me. They told me to call them. I asked if they might be able call their Central City location. The manager told me to call myself. The other staff called and they she told me they didn't have it. I said I understand but I am hoping to find a way to fix this screen protector because it is so bad that the phone is harder to use and see the stuff being displayed. They kept saying they can't do anything for the warranty and they understand that the warranty covers this but they can't do anything. They then recommended that I take it to Samsung to get it replaced. I asked if it is covered under the warranty and they said no, I will have to pay for it. I thanked them for their time and asked them if they can replace my wife's front cover screen which is also under our warranty. They did. And then the manager asked me if I had seen the latest z fold 8. I wasn't in the mood. My wife and I had opted to buy our phones only from Best Buy because of the Geeksquad full protection plan to give us piece of mind. We bought the phones without the mobility plan to ensure it was unlocked. We often tell others to buy through Best Buy and get their warranty. Not so sure anymore. Disappointed.
• KK

  Kaur Kiran

  Jul 7, 2026
  1.0
  Worst Best Buy location I've ever been to. I bought an AC unit from this store, but it wasn't powerful enough for our space. I returned the very next day to get a refund. The return was initially being processed, but then the decision changed and my return was refused. The reason? They said the unit had water in it. It's an air conditioner—of course it collects water during normal use. That's exactly how an AC works. Additionally, they didn’t even check anything correctly. I was told that its already been a month since I bought it, whereas it was bought a day before. I had to tell them to check date on receipt. The manager handled the situation very poorly and seemed inexperienced. I was told they couldn't process a refund, but they were willing to exchange it for another unit of the same price. That made absolutely no sense. If the unit was supposedly not in its original condition because of the water, how could it still qualify for an exchange? I asked them the same question, but they had no answer When I pointed out this contradiction, I received no explanation. The entire experience was frustrating, inconsistent, and extremely disappointing. I won't be shopping at this location again.