Best Buy

Avis

• BN

  Beck Nguyen

  5 days ago
  1.0
  I wish I could give 0 stars. After posting my initial complaint about an awful dishwasher delivery and installation experience, Best Buy's Digital Marketing Manager responded on Google asking me to contact support. I did—only for the support agent to tell me to take up my issues directly with their third-party delivery and installation vendors. What kind of business operates like this? Customers pay Best Buy for a complete service—we don't hire your vendors, you do. It is Best Buy’s responsibility to manage its contractors and ensure quality service, not the customer’s job to chase down third parties. The total lack of accountability is ridiculous and shows how little they value their Canadian customers. I will never shop at Best Buy again.
• LM

  Laurie MacDuff

  Aug 21, 2026
  5.0
  I was so grateful to Peyman at Geek Squad in Best Buy yesterday. He was so helpful and very professional. He assured me that a spam that I was dealing with was detected by Loss Prevention and the delivery was recalled. Thank you again, Peyman!
• BN

  Beck Nguyen

  Aug 21, 2026
  1.0
  Extremely disappointed with Best Buy’s delivery and installation service. The only bright spot was the floor associate who assisted with my order; despite being new, he made a genuine effort to help. I purchased a dish washer from Best Buy, Up town, on Aug 1. Everything after the sale was a disaster. Delivery was inflexible and unreliable. In other words, I have to be home at the exact time they asked me to be at home, no negotiation no flexibility no service. Installation was even worse—the contractors, who traveled from Vancouver, failed to reserve ferry space and ended up cancel the appointment They then refused to haul away my old appliance unless I paid an extra fee, even though I had already paid Best Buy upfront for both installation and recycling/removal. To make it clear. Logically, if I could disconnect and prep everything myself, I wouldn't have paid for installation in the first place. A completely broken process. Wondering if Best Buy could retain their customers with this level of service.
• JK

  Jinen Kothari

  Aug 17, 2026
  5.0
  Bought my iPhone 17 Pro from Best Buy and AJ, the store manager, was an absolute legend. 😂 Super knowledgeable, genuinely helpful, answered every question I threw at him, and never once made the whole thing feel like a sales pitch. He just made sure I understood what I was getting and that everything was set up properly. This is why I keep coming back to Best Buy. Great deal, great experience, and AJ made the whole purchase ridiculously easy. Best Buy does it again. 😎📱
• JK

  Jay Kothari

  Aug 4, 2026
  5.0
  I walked into Best Buy, showed Antonio a photo on my phone and asked, “Do you guys have this?” 😅 He checked, confirmed they did, and took it from there. He answered every question I had about the MacBook, explained everything without ever making me feel rushed, and was genuinely knowledgeable throughout the whole process. What stood out most was how friendly and patient he was. There was never any pressure, just honest, helpful advice that made the decision easy. Thanks again, Antonio! I really appreciate the excellent service. Best Buy is lucky to have you.