Best Buy

Avis

• JS

  Jordan Stewart

  2 days ago
  1.0
  Deeply disappointed in your customer service, the fact that people can’t make a quick call to see if something is in stock is outrageous. I went through your bullshit ai phone nonsense and it was miserable, I was outsourced to someone that couldn’t speak English. The ps5 I was interested in still says it’s available, hours after it’s not. Do better Best Buy, otherwise you’re heading the way of your subsidiary Future Shop. I’d give you zero stars at this point if I could.
• BR

  Brett Raycroft

  Oct 28, 2026
  2.0
  This is more of a review of Best Buy in general, and their policies for contacting individual stores. The actual service at the Langley location was okay and they were polite, but they couldn't help me out with my specific request. For some reason, in a decision made at the corporate level I'm assuming, it is now IMPOSSIBLE to phone and talk to anyone at an individual store. I ordered a computer monitor online for pickup at the Langley store, but wanted to go see the actual monitor (i.e. a display model) at the store before actually buying it. This is not an unreasonable request for a product like a monitor - you need to see it in action and compare pictures. However, there was no way to phone to the store directly to ask them if there was a display model out that I could look at. When you phone Best Buy, you just get the call center for Best Buy. When I asked if there was a unit on display at the Langley store, the call center said they had no way of knowing, couldn't connect me to the store, and that I had to go in to check myself (a 1/2 hour drive). Ridiculous. Anyway, I eventually did do that since I had to have a monitor. Of course, the model was not on display, and they would not open one up for me to look at. I was told I could buy it, then open up the box and then decide if I wanted it (though they wouldn't hook it up at the store). I would have to take it home to hook it up to see what the image was like. If I didn't want it, I could then pack it up, drive back, and return it for a refund. How's that for super service? Another Best Buy store (a further 1/2 hour away) also had the same monitor in stock. I asked the Langley staff if I could find out if Coquitlam had a model on display. The Langley store said that they couldn't help me, that I'd have to drive to Coquitlam to find out. They didn't offer to call them - said that they can't call other stores. Really?? One Best Buy can't call another Best Buy? This is the antithesis of good customer service. Obviously, Best Buy - the American-owned corporate entity - would rather save money on centralizing all calls through a call center rather than letting you call a store directly with a simple question. And one store can't call another store for information while you're standing there? Huh? I don't recommend buying from Best Buy anymore. Customer service is important, and we should NOT allow it to continuously degrade without protest. My suggestion is to shop local Canadian-owned retailers, and avoid big box stores with miserable customer service policies.
• CC

  Carrie

  Oct 27, 2026
  1.0
  Was told that the laptop I purchased would be in by Tues. Now, they claim they said as early as Tues, which us a lie . I spent a lot of money, and I'm not impressed .will never go to this location again EDIT WED OCT 28 YOU HAD NO RECEIVER SO THEY COULD NOT DELIVER MY LAPTOP HOW DOES A STORE LIKE BEST BUY NOT HAVE A RECEIVER WHAT BULLSHIT GAMES ARE YOU PLAYING ...SUCH A TERRIBLE STORE OCT 29 2ND DAY NO RECEIVER AVAILABLE SO PUROLATOR DIDNT DELIVER THIS STORE IS PLAYING GAMES WHAT IS GOING ON
• ML

  Maria Lopez

  Oct 23, 2026
  5.0
  Today im grateful that ive met Arjay , He is so helpful as I am looking to get computer ( laptop) that i will give to my nephews and nieces in Philippines . He took his time to explained to me everything coz i told him dont know much everything w/ computer . ive asked him i need something practical and easy to carry and something that students will used for school and treasure for long, etch .. He explained to me about the chromebook and I told him i am planning to get 3 but actually i end up getting 4. It is the best deal ever that ive got , $200 less . So its like buy 3 get one for Free … it was originally $649.99 and ive got it for $449.99… so I am so happy about that coz i will see the most precious smile and tears of joy when i hand it to my family for christmas ( niece and nephews). Also i want to thank Shibreen coz she’s been so helpful as well , she make sure she put my order on hold at first as i need to get my card at home so i can pay for the computer and she gave me two hours waiting period so i can take my time to decide … We need people like this like Arjay and Shibreen - the willingness to help and make sure they see the customer satisfaction , the patience, and the joy to serve the customer- for me that makes me happier and wanting to come back again at this store . salute Arjay -and shibreen —-u are above excellent.! GOdbless u —- maria
• AA

  Amanda

  Oct 14, 2026
  1.0
  Save yourself the hassle, time, and disrespect. Skip the trade-in counter at this location and go directly through Apple or another retailer instead. I completed an online trade-in pre-assessment for an iPhone 12 mini on Best Buy’s website and was quoted $105.00, compared to Apple’s online quote of $90.00. Because this store was closer to home, I decided to try Best Buy first. After doing an online check-in at the store, I waited nearly an hour just to be seen. The employee then spent another 30 minutes evaluating the device, only to tell me the best they could give me was $22.00, which was a massive drop from the $105.00 online quote. When I showed them the original online quote, a manager told the employee to re-do the assessment and change minor "scratches" to basic fingerprints or wear and tear. Even after re-entering it, the system generated $22.00 again. Beyond the quote issue, the employee's behavior was completely unprofessional. He grilled me with personal questions, asking why I chose Best Buy, where I got the device, whether I was the owner, who my phone provider was, and why I didn't trade it in when upgrading. When I mentioned that I work for a telecommunications company that provides personal devices, he pushed even further, asking why I work for that company and why they gave me a phone. I was so overwhelmed and frustrated by the whole experience that I did not even get the employee's name, but being cross-examined and treated like a criminal just for bringing in a trade-in was completely invasive and out of line. After wasting almost two hours, I took my phone and left. I returned home, completed Apple’s online mail-in trade-in form (which quoted $90.00), and shipped it off in their prepaid UPS box. Apple completed their physical assessment, verified the full $90.00 value without reducing a single cent, and issued my $90.00 gift card promptly. I had to deal with two hours of wasted time and invasive questioning, only for Best Buy to offer $22.00 on a phone that Apple assessed and paid $90.00 for. I will definitely not be returning to this location.