Best Western Plus Kelowna Hotel & Suites

Avis

• SD

  Steve Durrant

  4 days ago
  3.0
  Have stayed here many times, this 3 day stay in the king tower was less pleasant. Carpet could be much cleaner. Microwave was left in a closet. Wifi signal was poor. Netflix and Youtube could not load and the free breakfast had us going to pur and simple for a good one. Staff have always been great. Will stay somewhere else next time.
• TP

  The Pho3nixx

  Jun 20, 2026
  4.0
  Beds were a little too soft for me but everything was clean. Huge lineups for breakfast, get there early. Thx
• CG

  Charlea9544 Gmail

  Jun 6, 2026
  5.0
  about 2 km from city center, however, the neighbor has Save-on-Food, restaurants, and other facilities.
• JS

  Juliet Sullivan

  May 31, 2026
  5.0
  My mother in law and auntie stayed with you last weekend. They absolutely loved their stay. The hotel had everything they needed. But the best part of their stay was the staff. My mother in law lost her hearing aid in her room and two young members of the staff did everything they could to help her find it…they were so courteous and helpful that they are so impressed and grateful. They will be back. Thank you for looking after them!
• PM

  Phyllis M

  May 30, 2026
  3.0
  Not impressed with fridge. About the size of a microwave (half as tall as the usual bar fridge in most hotels). Upon arrival checked the fridge. Just cool and needed it colder due to very expensive medication that required a colder temperature. Maintenance person came and checked the fridge and checked if they had a spare. No spare….. for such a huge, huge hotel complex?? Really ?? I asked if they could swap out the fridge with another room. Was told by the front desk they were totally booked and could not do that. Was told they could store the medication for us….nope not letting it out of our sight or control. Filled the fridge with bags of ice which worked. The next morning after breakfast I was by the front desk and somebody was checking in around 10 a.m. so basically was lied to that they were full and could not swap out the fridge. Another morning, one of three ladies at the front desk said she had errands to run so would be in and out but if they needed her for something they could contact her. She said this three times… flaunting her authority ?? Sounded like she was the “person in charge” but it left me feeling like if one of them had an urgent errand she would not allow it. Poor attitude. Another guest who had checked out came in asking if someone had turned in a pair of swim goggles as his son had lost his. Again , this “person in charge” said they asked the person who cleaned their room and she did not find them. He was not pleased and asked if they show up to phone him. I am “guessing” an expensive pair of goggles. After he left another young woman behind the counter said …didn’t someone find a pair of goggles in the pool change room? Person in charge said well the cleaner checked her cart and did not find them in their room….End of story for her !? Not bothering to check the lost and found from the pool area ?? She did not go out of her way with our fridge issue or the goggle issue. Our room had plastic tags all over the bathroom floor. The clear/white tags that are from new clothes so not swept up as a vacuum would not pick these up. Had a laundry facility…two washers and two dryers. One dryer sounded like a tractor and all four appliances should be updated. Not impressed with this so called amenity. Uses toonies. Free breakfast was good but the cost per night it should be good ! Bed was comfortable. Very expensive hotel but lacking in some areas…like a decent fridge and no microwave so if you have the need of a fridge that will actually keep items cold or a microwave to heat food for young kids ask about these amenities before booking.