Prestige Cranbrook Hotel, BW Premier Collection

Avis

• JK

  Jenny Kenny

  3 days ago
  5.0
  Amazing hotel to stay at. Very comfortable rooms and very friendly front desk staff. Would highly recommend family and friends to stay there.
• DA

  Danielle Allison

  Aug 24, 2026
  2.0
  Aug 22/23 - dirty room which we couldn’t get a replacement for, stolen items: we chose this hotel because we had a great stay at a Prestige in another town - we arrived and went up to our room, shortly after found someone else’s bathing suit hanging off the back of our bedroom door. I brought it down to the front desk, notified them of the unclean room as they clearly hadn’t cleaned the door handles and who knows what else they didn’t clean. The front desk staff checked their computer and said the room is clean because it’s “marked clean”. I said clearly not because there was other peoples belongings. She wasn’t budging, said sorry and the room was clean. I’m not a professional cleaner but I feel me opening a door that had someone’s clothing that was on their naked body probably isnt considered clean for any other hotels standards. And I don’t care if the computer said its “marked clean” when I can see with my eyes it wasn’t, and she never came up to check the room herself. The pool and water slide was great for the kids. They liked the arcade (bring coins, it’s not free). Bed and pillows were comfy and the room was quiet. They provide towels to wash the dishes, but bring your own dishsoap as there wasn’t any in our kitchenette. There was good stock of bowls, pots, pans, utensils etc. Next morning we found 3/4 mountain bikes stolen off our truck, the bikes lock had been cut. Despite the front advertising video surveillance - we found out where we parked actually did NOT have surveillance. Now, it’s not the hotels fault the bikes were stolen. However the front desk staff told us after the fact that there is a large camp right behind the field we parked by. This was not told to us on check in, and they did see the vehicle we drove up in with the bikes so it’s unfortunate a warning wasn’t given. So all in all - dirty room, which we slept in as it was clear no alternative was going to be given, and proximity to an area with theft - I would not stay here again and would not recommend it.
• CT

  Carrie Trozzo

  Aug 20, 2026
  5.0
  A Big shout to Seynabou. I was staying at this hotel for 3 nights. I checked in after my physio appt. My room wasn't ready She found me another room that was ready. Alot of hotels don't let you check in early. Thank You BW in Cranbrook for your amazing hospitality.
• MK

  Marc Kassay

  Jul 30, 2026
  1.0
  Very Disappointed. We will not be back! Reply. You guys are aware because according to your person who answers the phone she said she spoke to a manager.
• JL

  Jazz Lenzin

  Jul 26, 2026
  5.0
  We really enjoyed our stay here. The rooms were clean and sufficient, and the staff were always very friendly and accommodating. The pool is a big hit with the kids. Although the train tracks run directly behind the hotel, not once did we hear or feel anything, and our room was only a few doors down from the end.