Best Buy

Avis

• A

  최은정

  2 days ago
  5.0
  I visited this Best Buy location on November 5th at around 4pm, and Priyesh was the best employee I have ever encountered. He was incredibly kind and friendly throughout the entire interaction, and he took the time to answer all of my questions thoroughly without ever making me feel like I was bothering him. Thanks to him, my first visit to this Best Buy location and Coquitlam Centre was such a wonderful experience. If I ever need to purchase anything from Best Buy again, I will definitely come back to this location. Thank you so much Priyesh for making my first visit such a memorable one!
• MB

  M Bergen

  4 days ago
  1.0
  Was travelling from out of province and ordered a monitor to be delivered at my destination for when I arrived to make my work life easier. The elderly lady where I was staying gave me crap about how heavy the box was and that I should have warned her. She had to call her grandson over to move it off of the porch. Imagine my surprise when she shows me the BIG box with 3 suitcases in it. No monitor, suitcases. Checked my receipt and confirmed I had ordered a 27" monitor. I was told the return would take 3-5 business days. Why wouldn't they send a courier to correct the issues? Now I had no monitor and had to ask a neighbour to print a return label for me. Really not impressed. I called Staples and they had a monitor out to me the same day.
• FM

  fereshteh mardaneh

  Oct 26, 2026
  5.0
  My husband and I are very grateful to Omid for his outstanding service. From start to finish, he patiently explained everything, offered valuable guidance, and consulted with his colleagues to help us make the best possible choice for our video camera and filming equipment. We truly appreciate his professionalism, patience, and dedication. We will definitely seek Omid’s advice again for future purchases and highly recommend him to anyone looking for video cameras and filming equipment at Best Buy.
• FF

  Fereshteh

  Oct 26, 2026
  5.0
  My husband and I are very grateful to Omid for his outstanding service. From start to finish, he patiently explained everything, offered valuable guidance, and consulted with his colleagues to help us make the best possible choice for our video camera and filming equipment. We truly appreciate his professionalism, patience, and dedication. We will definitely seek Omid’s advice again for future purchases and highly recommend him to anyone looking for video cameras and filming equipment at Best Buy.
• WH

  Winnie Henry

  Oct 19, 2026
  1.0
  Extremely Disappointed with Best Buy’s Return Policy and Customer Service I purchased a Dell laptop from Best Buy at Coquitlam Centre on September 20 and was extremely disappointed to discover a line inside the screen. The screen is not cracked, but there is clearly an issue with the display. I brought the laptop back to the store within Best Buy’s 30-day return window to request an exchange for the exact same model. My understanding of Best Buy’s return policy is that customers can return eligible purchases within 30 days. I returned within that timeframe and expected my request to be handled fairly. I was not asking for my money back or trying to take advantage of the policy. I simply wanted to exchange a laptop with a screen issue for the same product. My request was denied by the store manager, who cited the condition of the laptop as the reason. While there are scratches on the exterior, I fail to understand how that justifies refusing to address a line inside the screen. These are two separate issues, and the exterior scratches do not explain the screen problem. What I find particularly disappointing is that I returned the laptop within the stated return window, yet I was refused an exchange without a satisfactory resolution. A customer should not feel that a return policy is meaningless when they make a timely request and encounter a potential product defect. I expected better from a major retailer like Best Buy. I believe the situation deserved a fair assessment and a reasonable solution, especially since I was simply requesting a straight exchange for the same laptop. This experience has left me extremely disappointed with Best Buy’s customer service and the way my complaint was handled. I hope management takes this feedback seriously and reviews how these situations are addressed. Honouring customer expectations and providing fair solutions should be a priority, not an unnecessary battle. Update: as I left the store disappointed I did call Best Buy customer service, who is honoring their 30 day return policy. I was provided with a solution and full return. Although I am getting a refund my simple ask was to exchange the laptop at the store so that my daughter can continue to use the same laptop for school. This inconvenient experience at the store was absolutely unnecessary and a waste of a customers time who was simply trying to exchange the exact same lap top that was defective. As mentioned above I really do hope management will re consider how they handle their returns in store.