Apple Coquitlam Centre

Avis

• NF

  Nico Fernandez

  1 day ago
  1.0
  I discussed my budget and feature needs for a gift with Albert, and he recommended me the Apple Watch SE3, as he assured me that it supported the on-screen keyboard. When my girlfriend was setting up the watch, we realized that model didn’t support the keyboard. We had to upgrade to another model. I’ve passed the feedback to Jay and another manager and they said they would get back to me. I never heard anything. Very disappointed.
• AS

  Abel Strujenco

  2 days ago
  2.0
  I bought an iPhone case at the Apple Store after being told their products are the best quality. It didn’t hold up. When I came back to replace it, I waited 30 minutes at the counter for what should have been a five-minute exchange. For a company that charges premium prices and talks about premium quality, both the product and the service missed the mark. The staff weren’t rude, but nobody seemed to think a simple case swap was worth handling quickly. Two stars instead of one because the replacement was honoured. But the experience didn’t match what I was promised at the point of sale.
• PK

  parth katyal

  6 days ago
  1.0
  Extremely disappointing experience with Apple. Susana Montemayor — the employee who erased my phone. Tara Hung — the store manager. Apple supervisors I spoke with by phone acknowledged that a serious mistake had been made and that this could have been prevented if the replacement had been handled properly. Because of this, I was without a functioning phone for almost two weeks, seriously affecting my work, communication, banking, payments, transportation, and daily life. The first employee I spoke with was extremely kind and offered to waive the exchange fee. However, when Tara became involved, the experience went downhill. She later blamed me for the SIM issue, despite the fact that I have video showing my phone had service when I came into the store. When I asked for Susana’s name and details about what happened, Tara refused to provide any information and simply told me to deal with her. This was never about money, it was about accountability and how a customer is treated after a serious mistake. Very disappointing experience with Apple.
• JM

  James Miner

  Sep 1, 2026
  5.0
  Just spoke with John who was very informative about the Apple watch that I was looking into. He helped me as soon as I walked into the store, was friendly and very helpful. Thanks John!
• MD

  Mohsen Dalir

  Sep 1, 2026
  1.0
  I have been a loyal Apple customer for years and currently own at least five Apple products. I have always taken very good care of my devices, so this experience was extremely disappointing. In February, I took my Apple Watch to the Apple Store in Coquitlam because its battery was no longer holding a charge properly. I was told the battery could not be replaced, but Apple offered to provide me with another Apple Watch of the same series and appearance if I paid the battery replacement cost. I accepted this solution and was happy with how it was handled. A few weeks ago, I used the replacement watch for swimming for the first time. My original watch had been used for swimming many times over approximately five years without ever having an issue. This time, the replacement watch completely stopped working after swimming. When I returned to the store, I was told that the watch itself had no warranty and that only the battery was covered for six months, which had already expired. I was also told that I may simply not have taken proper care of the watch. That was extremely frustrating and, honestly, felt very unfair. I had used my previous watch in exactly the same way for years without any problem. I expected Apple to properly investigate the failure rather than simply put the responsibility on the customer. Unfortunately, this is not my first disappointing experience with this store. About two years ago, I brought my iPhone 12 Pro there for a battery replacement. After their service, they told me the screws had been damaged and they could no longer open the phone. After repeatedly insisting that the phone had never been opened or serviced by anyone else, they eventually accepted responsibility and provided me with another phone. I don’t know how much of this reflects Apple’s overall after-sales service, but I can say with confidence that I am very disappointed with the service and customer support I have received at the Apple Store Coquitlam. ⭐️ One star based on my personal experiences.